The outbreak of the novel coronavirus (COVID-19) and the resulting government measures – lockdowns, social distancing and enforced closures of shops and restaurants – are an existential threat to physical retail. (more…)
Today’s customers have high expectations around retail and in particular the delivery experience. They want their products fast, at their convenience and on their terms. The expectations around delivery have been reinvented, with an appetite fuelled by the experience offered by service-based companies from Airbnb to Deliveroo, as well as (more…)
The Bis Henderson series of ebooks, produced in association with eDelivery, looks at the need for agility and flexibility to be at the heart of retail businesses and examines how retailers can best incorporate this within their supply chains to delivery responsiveness needed. The three chapters explore three fundamentals in (more…)
Agility and flexibility are two key capabilities that all retail businesses should be striving for. It allows them the speed and ability to react quickly to a retail market that offers new opportunities and challenges daily. Retailers are facing a new reality and supply chains must change. Consumers are becoming more demanding, wanting goods faster and delivered as and when they choose. (more…)
The logistics industry offers great opportunities for career development, yet it faces many challenges in both retention and recruitment. However as we saw in the first eBook, retailers are striving to deliver an agile supply chain to compete in this fast-paced and challenging environment. The industry needs to communicate these changes and new opportunities to engage and attract new talent. (more…)
The way people shop is evolving at a fast pace. The traditional high street model is disappearing as timepressed consumers look for faster and more convenient ways of getting hold of their purchases. In order to be effective a Warehouse Management System (WMS) must be able to adapt to the changing needs of a market. (more…)
Multichannel retailers create ‘wow’ moments to engage with and sell to consumers. As previous certainties are shaken by cyclical and epochal change, the search for ‘how’ to deliver on the promises is top of mind. Whatever our position in the shifting landscape, we share one imperative: to act wisely at pace. We consider our options to decrease the latency between idea and gaining advantage. (more…)
Agility and flexibility should be at the heart of any retail business as it strives to react quickly to change and adapts to meet new customer demands. Today’s customer demands simply can’t be met if a retailer’s supply chain isn’t nimble and agile enough to respond. (more…)
While almost every retailer now understands the importance of providing a compelling online experience, fewer of them are extending the benefits of digital into their physical stores. Companies that do so can build the same personalisation and loyalty into the in store experience. However, challenges around staff and prioritisation mean that these benefits are often left unrealised.
This whitepaper, produced in partnership with Microsoft, explores these issues as it reveals the stark missed opportunity – our survey found that only 18 percent of retailers polled were happy with their in store experience. (more…)
Productivity: the need to make your people productive Download your eBook The second in our Winning at Warehousing series of eBooks, we explore the concept of productivity. We look at the human aspects of efficiency to understand how staff can work with systems in more productive ways and deliver (more…)
As customers look to buy more and more of their clothing online, the onus is on retailers to provide as much information as possible about size and fit to ensure they are not disappointed. This is a challenge when sizing can vary widely across different brands and products. A transparent approach to fit online can pay dividends in the long run, with opportunities to increase loyalty and reduce returns rates.
In this whitepaper, produced in partnership with Rakuten Fits Me, we explore the challenges and opportunities of taking a tailored approach to fitting. (more…)
With the warehouse the backbone of any retail business successful management of the processes and systems within it is vital. At some stage of a retailer’s growth some degree of automation of systems within the warehouse is a must as the need for efficiency and accuracy is further exacerbated by growth. (more…)