2020 has been a remarkable year for ecommerce. With the Covid-19 pandemic both limiting in-store options and accelerating online retail, delivery services have had no choice but to up their game, in order to meet levels of demand never seen before. Despite this pressure, most retailers have come out on (more…)
Magazine - Issue Type: White Paper
Sustainability Report 2020
Download the Sustainability Report 2020 for an all-encompassing overview of the current state and future direction of sustainability amongst Europe’s leading retailers and brands. Amidst the Covid-19 pandemic, the issue of sustainability has gained significantly more prominence. Indeed, consumers are pushing companies to be more transparent about their processes, while (more…)
Smart delivery: Meeting customer demands in the Covid era
The disruptions caused by Covid-19 have produced clear winners and losers. The best-performing retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change. While some retailers have been in the enviable position of seeing a surge in demand as customers shifted (more…)
Leap from lockdown: Logistics
Strong logistics underpins all retail. Many retailers have forged their competitive edge by being able to get products from the factory to the wardrobe quicker and cheaper than their rivals. As the Covid-19 pandemic shut stores and confined shoppers to their homes, there was a huge surge in online retail. (more…)
Leap from lockdown: The digital storefront
The outbreak of the novel coronavirus (COVID-19) and the resulting government measures – lockdowns, social distancing and enforced closures of shops and restaurants – are an existential threat to physical retail. (more…)
Sustainability: After the buy button, 2020
An eDelivery Deep Dive into sustainability choices from the moment of purchase to the end of product life (more…)
Air Traffic Control in Carrier Management
How in-flight parcel shipping systems deliver on your customer promises while increasing financial and operational control (more…)
Thinking inside the box
In this whitepaper, produced in association with DS Smith ePack, we look at the role of secondary packaging and how and why retailers should be paying more attention to it. (more…)
From DC to D2C
Direct to consumer is a trend that has grown hugely, offering multiple benefits for those brands and manufacturers that are looking to extend their customer reach beyond their traditional wholesale and retail outlets. (more…)
Flexible logistics that move at the speed of the customer
Today’s customers have high expectations around retail and in particular the delivery experience. They want their products fast, at their convenience and on their terms. The expectations around delivery have been reinvented, with an appetite fuelled by the experience offered by service-based companies from Airbnb to Deliveroo, as well as (more…)
Renewal and growth through skill and capability in retail
The Bis Henderson series of ebooks, produced in association with eDelivery, looks at the need for agility and flexibility to be at the heart of retail businesses and examines how retailers can best incorporate this within their supply chains to delivery responsiveness needed. The three chapters explore three fundamentals in (more…)
Focusing on post-purchase experience to boost customer retention
Retailers often focus on the journey to acquiring customers rather than what follows. The service and experience that is in place after the purchase is undeveloped in terms of experience, integration, polish and value-add. (more…)
The unboxing moment: Turning purchasers into customers
Retailers capitalise on the buying habits of consumers making a second purchase after they have made their first. (more…)
The technology and infrastructure needed for an agile landscape.
Agility and flexibility are two key capabilities that all retail businesses should be striving for. It allows them the speed and ability to react quickly to a retail market that offers new opportunities and challenges daily. Retailers are facing a new reality and supply chains must change. Consumers are becoming more demanding, wanting goods faster and delivered as and when they choose. (more…)
How to recruit and train for an agile and responsive supply chain
The logistics industry offers great opportunities for career development, yet it faces many challenges in both retention and recruitment. However as we saw in the first eBook, retailers are striving to deliver an agile supply chain to compete in this fast-paced and challenging environment. The industry needs to communicate these changes and new opportunities to engage and attract new talent. (more…)
Winning at Warehousing: Effectiveness
The way people shop is evolving at a fast pace. The traditional high street model is disappearing as timepressed consumers look for faster and more convenient ways of getting hold of their purchases. In order to be effective a Warehouse Management System (WMS) must be able to adapt to the changing needs of a market. (more…)
The ‘Wow’ and the ‘How’
Multichannel retailers create ‘wow’ moments to engage with and sell to consumers. As previous certainties are shaken by cyclical and epochal change, the search for ‘how’ to deliver on the promises is top of mind. Whatever our position in the shifting landscape, we share one imperative: to act wisely at pace. We consider our options to decrease the latency between idea and gaining advantage. (more…)
Why an agile and responsive supply chain is a must-have
Agility and flexibility should be at the heart of any retail business as it strives to react quickly to change and adapts to meet new customer demands. Today’s customer demands simply can’t be met if a retailer’s supply chain isn’t nimble and agile enough to respond. (more…)
Secondary Markets – A Commercial Introduction to Life After The Return
Returns are a growing problem for retailers. Coping with the volume, processing and cost of returns is a significant challenge for retailers who would rather concentrate on selling goods than taking them back. (more…)
Towards instant returns
Returns can be stressful for both retailers and consumers. Consumers demand fast and flexible solutions and thus retailers are having to improve their offerings and accommodate for this demand, otherwise they will lose custom. (more…)