Leadership perspectives on outsourcing, insourcing, partnering and rightsourcing
Produced in partnership with Maginus, this whitepaper showcases a new strategy namely outsourcing the right tasks to the right source in order to maximise customer service. Offering visibility of every moving part, with a willingness to interoperate and flex the service, creating an infrastructure that can continually change and adapt.
Included in this whitepaper:
- How to grow and to succeed is to collaborate with others
- An outline of some ideology underpinning strategic operations that reach to the very core of every retailer
- Digital forces and how they are reshaping the supply side for the future
- Case studies from leading retailers Schuh, House of Fraser and John Lewis on how their customer service is at the centre of their planning