eDelivery Magazine – Issue 4 January 2016 (EDM04)

We start 2016 looking at the role operations, supply chain, warehouse and fulfilment play in closing the feedback loop with customers. From keeping up with demand, and increasing transparency throughout the supply chain, to tracking every ingredient in every product.

Paul Miller, director of logistics at Shop Direct, tells us about the transformation from catalogue to online and what that means for supply chain and logistics operations – and for Shop Direct staff.

You can also read the first of a new series where Sharon Clancy, previously editor of m.logistics, reports on how telematics and mobile data will become a core investment for retailers and a fundamental building block in many logistics operations.