Returns are a growing problem for retailers. Coping with the volume, processing and cost of returns is a significant challenge for retailers who would rather concentrate on selling goods than taking them back. (more…)
While almost every retailer now understands the importance of providing a compelling online experience, fewer of them are extending the benefits of digital into their physical stores. Companies that do so can build the same personalisation and loyalty into the in store experience. However, challenges around staff and prioritisation mean that these benefits are often left unrealised.
This whitepaper, produced in partnership with Microsoft, explores these issues as it reveals the stark missed opportunity – our survey found that only 18 percent of retailers polled were happy with their in store experience. (more…)
Productivity: the need to make your people productive Download your eBook The second in our Winning at Warehousing series of eBooks, we explore the concept of productivity. We look at the human aspects of efficiency to understand how staff can work with systems in more productive ways and deliver (more…)
As customers look to buy more and more of their clothing online, the onus is on retailers to provide as much information as possible about size and fit to ensure they are not disappointed. This is a challenge when sizing can vary widely across different brands and products. A transparent approach to fit online can pay dividends in the long run, with opportunities to increase loyalty and reduce returns rates.
In this whitepaper, produced in partnership with Rakuten Fits Me, we explore the challenges and opportunities of taking a tailored approach to fitting. (more…)
With the warehouse the backbone of any retail business successful management of the processes and systems within it is vital. At some stage of a retailer’s growth some degree of automation of systems within the warehouse is a must as the need for efficiency and accuracy is further exacerbated by growth. (more…)
Omnichannel capabilities are a necessary factor for retailers selling online as well as operating on high streets. Store networks have been going through uncertain times with closures, reformatting and regeneration, kiosks and tablet devices being rolled out by digital teams to store colleagues, and click and collect services bringing in additional footfall and responsibilities. (more…)
An Order Management System (OMS) is the central nervous system; the nerves and fibres that connect together all the silos of a retail business. It distributes the growing data and intelligence that all retailers have about their customers throughout the body-retail and, as such, is the engine for omni-channel growth. (more…)
Customers are increasingly likely to order online rather than buy items on the high street, more likely to shop around with the help of Google and Bing, and more likely to order multiple items before returning those they don’t want. Customers are demanding and expect to shop on their own terms. Retailers need to support this behaviour at the same time as differentiating themselves from competitors. (more…)
As a smaller or high growth retailer, understanding and managing your performance is key but is no easy task. These types of business see constant change especially when on a fast growth journey. But true success ion retail relies on more than just passion and gut, monitoring performance through the analysis of KPIs is vital.
But what are the main KPIs you should be measuring? And how do they show you profitability, or let you know when you’re in danger? This whitepaper – produced in association with Brightpearl and our two sister brands, InterestingRetailing and Tamebay – aims to identify the main KPIs to keep an eye on and explores the ways in which retailers are currently keeping an eye on them. (more…)
In an age where retailers want to know everything about their customers – from what they do and what they like to how they shop – it seems ludicrous that they sometimes still don’t know the very basics of what their customer actually looks like, both in terms of their size and shape.
Featuring case studies on the strategies of Henri Lloyd, House of Fraser, Alexandra, Celtic & Co and Plus Size. (more…)
With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.
This whitepaper illuminates the issue. By surveying retailers to find out how they believe they are faring and what they’re aspiring to do, and combining it with comprehensive case studies from leading retailers and a clear plan of 10 key actions for the coming year, we provide key insight into how to benchmark and improve your own delivery strategy (more…)
Retailers are constantly looking at ways not only to drive efficiencies but also to deliver on their promises and to stand out from the crowd.
As retailers look to improve further on speed, ease and transparency by adopting further smart fulfiment technologies we look at what the best in class are doing from our IRUK and IREU research and also reveal the results of an exclusive survey of more than 150 retailers into their attitudes and thinking around delivery, returns and fulfiment issues. (more…)
The next peak is already planned to perfection and Black Friday and Christmas are almost upon us. Hear from Adrian Harris, Director of Multi-channel Logistics at Marks & Spencer, who explains when it comes to planning for peak, it’s a “full-year process”. In this issue, we focus on collaboration, Stephen Rinsler, CEO of ELUPEG – discusses the importance of companies treating their supply chain as a whole connected process. Read what to expect at the eDelivery Conference on 11th October, this one-day event focusing solely on the supply-chain, brings together various opportunities to learn, share, gain insight and discuss industry challenges with peers. (more…)
This eDelivery white paper, in partnership with Smurfit Kappa, explores how pace-setting retailers and brands are differentiating themselves and driving customer loyalty through innovative packaging in the ecommerce space.
If you want new ideas, and a better understanding of the challenges and rewards of taking a more strategic approach to your ecommerce packaging, then this white paper is a must read. (more…)
The shape of retail is changing, not just in moving individual parcels from warehouse to store but also in the utilisation of every cog in the machine of logistics and operations. In this issue, we catch up with Paul Anastasiou, Senior Director, Asda who discusses the toyou pick up drop service. With ‘Peak season’ approaching, we look at the implications ahead and what the industry can learn from 2015. Report on what’s now and next, looking at key supplier launches and retailer insights. (more…)
In this issue we investigate: Amazon: How the company is innovating with operations and logistics for sellers and customers. Parcel Deliveries break the 1 Billion barrier: Emma Herrod reports on the impact on retailers and carriers. The state of retail Top500 2016: The findings of the annual Top500 report and what it reveals (more…)
We start 2016 looking at the role operations, supply chain, warehouse and fulfilment play in closing the feedback loop with customers. From keeping up with demand, and increasing transparency throughout the supply chain, to tracking every ingredient in every product. Paul Miller, director of logistics at Shop Direct, tells us (more…)