With ever growing customer expectations, retailers have to continuously innovate to provide the service that their clients expect. According to a recent study by DPD, 78% of shoppers desire same-day delivery as a delivery option at checkout. 62% would pay a premium for this service and up to 79% of all shoppers would switch from their favourite high street retailer if they didn’t offer their preferred delivery method.
This means that many retailers are losing customers because of limited delivery offering, which, with the rise of e-commerce and the decline in the brick-and-mortar stores, should play an important part of their 2019 strategy. In order to build up customer loyalty and attract new shoppers, brands have to be in sync with the customers’ demands and expectations.
Stuart, with its on-demand delivery model, aims to enable retailers to add same day delivery to their checkout offering, allowing them to innovate and wow their end-customer. With Stuart’s cutting edge technology we can provide retailers with easy-to-use dashboards and the possibility to order an instant or scheduled delivery in three simple clicks.
By attending this webinar you will learn:
- What the current retail landscape looks like
- How e-commerce and classic retailers differ in their delivery models
- How to be one step ahead of the competition and give your end-customers a seamless customer journey between the digital and the physical
- Make the most out of your bricks-and-mortar locations
- Embrace a sustainable delivery model
- Delight your end customers and build loyalty around the brand thanks to the delivery experience
Nicole Mazza joined Stuart at the very beginning of the company’s journey and has helped shape the way things are today. She helped the company expand in the UK, growing Stuart’s coverage from 1 to 35 cities in the UK. A thought leader in the field, Nicole regularly sits on panels about the last mile, making the world of logistics an exciting space to be in.
Having secured partnerships with retail giants, Nicole’s expertise lies in the retail sector and she understands the urgency of best-in-class delivery offerings for retailers of all sizes.
Nicole also sits on the board of Hyper Crunch, a B2C digital media agency, and has excellent insight into the importance of customer satisfaction. Before Stuart she was a Market Manager at Hotel Tonight, a disruptive hotel booking app for top-rated hotels.
Learn more about Nicole’s expertise in her analysis of the 2018 peak parcel season in this video special: https://www.youtube.com/watch?v=1EeWEIEF6RU