The Last Mile – How to deliver on customer expectations

Please note that this event is in the past.

The final mile, meaning the journey from the last depot in the supply chain to the customer’s home, has been a key focal point during the pandemic. Delivering on customer expectations for service while maintaining efficiency has been a key challenge.

Join our Editor-in-Chief Ian Jindal and Ines van Gennip, Country Leader at Amazon Shipping UK on Tuesday 6th April for a discussion where we will look at some of the findings of our Leap from Lockdown Report 2021.

During the webinar we will cover:

  • How retailers have used better communication to mitigate the impact of delays – Moonpig, Asda
  • Innovative approaches to last mile – Morrisons, Heinz boxes
  • Choosing a carrier – how retailers find a balance between cost and quality of service
  • Drop shipping – a technique for expanding assortment without taking on huge risk
  • The app approach – how retailers have partnered with Uber Eats and Deliveroo to reach customers quicker
  • Multichannel services – how a unified view of inventory allows click and collect and curb-side pick-up services

Click here to register for this webinar