eDelivery is the trade title for professionals in retail logistics, supply chain and operations who fulfil the promise to customers; getting products and services ‘available to buy’ at the point of consumer consideration and then everything ‘after the Buy button’. The magazine works to broker and support the board-level dialogue between these expert, senior leaders with their commercial peers on the Board – ecommerce Directors, Multichannel Directors, CMOs and Commercial Directors. Each issue will focus on one retail theme and, in a number of features, look at it from the point of view of supply chain, warehouse, fulfilment and returns. Download the 2015 forward features list.
Editorial contact: Emma Herrod firstname.lastname@example.org
Issue 1: Omnichannel
Offering a seamless experience to customers wherever and however they engage with the company is no easy task. While those with front-end responsibilities make the promises to customers it is down to the supply chain, warehousing and operations to ensure skus can be fulfilled from any location to any customer at the right cost.
Issue 2: Speed to market
How are retailers increasing speed to customer and enabling later cut-off times while maintaining accuracy at a time when delivery is becoming a differentiator? And what effect does peak trading have on those efficiencies? eDelivery will look at the strategic challenges, automation, delivery efficiencies, 3PL, contracts, workforce and ramping up for peak trading.
Issue 3: Accelerating global growth
Shoppers are increasingly happy to buy from companies outside of their own country while retailers eye up established and developing ecommerce markets around the world. What issues does this expansion bring to supply chain, warehousing, fulfilment, payments and returns?
Issue 4: The customer
At the end of the day, the customer needs to be central to the retail organisation with insight and analytics driving development. What part do operations, supply chain, warehouse and fulfilment play in closing the feedback loop with customers, engaging them in product development and fulfilling orders wherever they may be.