Retailers ditch generous returns policies as 48% of millennials admit to over-ordering

generous returns

Retailers are abandoning generous returns policies in response to serial returns, according to new research. The report by BarclayCard found that 20% of retailers have made their returns policies more stringent over the last two years. Forty-one percent said they had changed their policy because too many customers were over-ordering (more…)

PostNL to deploy automation, digitised customer experience as ecommerce powers 50% of revenues


PostNL has revealed that more than half of its revenue now comes from ecommerce in its Q1 results as it outlines new plans to capitalise on this growth through “innovative solutions” such as automation. The Netherlands-based shipping giant said that revenue increased to €684 million, up 1% year-on-year. Fifty-one percent (more…)

DHL targets logistics skills shortage with AR training as Hermes recruits UK drivers


DHL and Hermes have introduced new training schemes, with the former making use of augmented reality (AR), to address the shortage of logistics skills. The Iberian subsidiary of DHL Supply Chain has launched its first of five ‘Advanced Training Centres’ in Guadalajara. The centre will feature around 35 professional teachers providing instruction (more…)