John Lewis & Partners has introduced software to provide it with real-time visibility over deliveries to its stores as it prepares for a surge in click and collect. The Live Management module from Paragon will allow the retailer’s central transport office to share information on shipments with managers across its (more…)
When looking to grow a retail business a focus on delivery processes can help, according to Neil Cotty, CEO of Global Freight Solutions. It’s no secret that the retail sector, particularly the high-street, has faced significant disruption over the past few years. As technology continues to develop, and our lives (more…)
The results of a recent retail consumer study suggest there is a rising cost of a failed delivery experience. The study, from Convey, concluded that 98% of consumers said that shipping impacts brand loyalty and 84% said they were unlikely to return to a retailer after just one negative experience – (more…)
Amazon’s singing delivery boxes return in the retailer’s latest Christmas television ad campaign, this time belting out the Jackson 5 hit Can You Feel It? The campaign sees the boxes singing on their journey around the world, via Amazon fulfilment centres and delivery drivers and arriving in homes, offices and (more…)
The Co-op is investing £45 million in a new UK depot that will help it support its growing network of food stores. The distribution centre (DC) in Biggleswade, Bedfordshire, measures 661,000 square feet and will allow the Co-op to serve the UK’s capital as well as its south and south-east (more…)
As we have moved into November the ramp-up to peak has well and truly begun. Black Friday is just over two weeks away and there are only seven weekends left until Christmas! And so the Christmas tv adverts have begun. Amongst the launches in the last week has been the (more…)
Delivery companies ArrowXL and Whistl have both announced new responsibilities and recruits as they look to the next stage of growth. At two-man delivery specialist ArrowXL the company has promoted Peter Scraton, previously people director at the firm, to the role of operations director. Meanwhile James Robbins, who is CIO (more…)
Delivery is once again the star of Argos’ Christmas ad campaign, which launched on ITV last night. In this year’s campaign a mischievous ‘fool’ determined to ruin Christmas causes chaos for anxious families trying to finish their Christmas preparations. However they are saved by an Argos Fast Track delivery driver (more…)
Royal Mail is opening six temporary parcel sort centres to handle its Christmas peak. The company will recruit 2,700 temporary workers for the sites which are being set up for the eighth consecutive year. The parcel sort centres are located in Atherstone in Warwickshire; Bathgate, West Lothian; Cardiff; Wakefield, West (more…)
In a recent eDelivery webinar, Returns, Fact or Friction, CML’s business development manager Jane Smith and commercial director Kerry Delaney turned their attention to the issue of returns. Here’s a bulletpoint overview of the session. Jane Smith, business development manager at CML, opened the webinar by saying that when she buys online (more…)
Superdry has worked with software company Consignor in order to consolidate its logistics IT systems. The clothing company can now manage all movements of its goods between its distribution centres, stores and customers on a single platform. The project has included integrating Consignor’s software with that of Superdry’s warehouse management (more…)
Amazon Fashion has launched Prime Wardrobe in the UK, its try before you buy service which allows Prime customers to have fashion items delivered free of charge, try them on and only pay when they have decided what they want to keep. Customers can select from three to eight items (more…)
Starship Technologies has launched an autonomous package delivery service in the UK. Billing the launch as a “world-first”, Starship’s service uses a fleet of small robots to ship packages the last mile from a local facility to the customer’s home. Customers can sign up to the service by downloading the (more…)
Customers choosing click and collect spend 14% more than those that choose home delivery when checking out online, according to a new study. By analysing data from their UK retailers over a period of 10 months, HubBox found that the percentage increase at checkout varied depending on the product vertical (more…)
Whilst Brexit (in whatever form it may take) may be impacting many businesses most logistics companies still expect growth, according to a new report from the Freight Transport Association this week. Many are still planning investment and have specific Brexit plans of some sort or another in place. However more (more…)
Ocado Group has signed service and operational terms on its deal with Kroger, the US food retailer it announced it was to work with in May. The partnership will see Kroger order 20 customer fulfilment centres (CFC) in the first three years of the partnership. The CFCs will be developed (more…)
Online retail parcel delivery order volumes saw their lowest year on year growth in 2018 so far in September, according to the latest figures from the IMRG MetaPack UK Delivery Index. Volumes were up by 6.4% year on year. Month on month volumes declined by 15.1%. Order volumes usually decline (more…)
The vast majority of logistics companies expect their business to grow over the next three years despite uncertainty over the UK’s exit from the European Union, according to a new survey of executives in the sector. The report by the trade body Freight Transport Association (FTA) found that 34 percent (more…)
DHL Supply Chain has opened a new multi-user, multi-purpose 11-acre warehouse in Avonmouth in Bristol. The regional distribution centre features a choice of storage conditions that include 120,000 sq ft of ambient chambers and 35,000 sq ft of temperature-controlled sheds, including frozen, chilled and fixed temperature chambers. The RDC will (more…)
Extended delivery times are putting up to a third of consumers off shopping abroad, according to a new survey by Whistl. It found that more than a third (34%) of shoppers are purchasing from abroad with 15% making an online purchase from an overseas retailer at least once a week. (more…)