Retailers failing to keep within five-day delivery schedules are missing out on all-important customer loyalty. That’s one of the conclusions drawn by Shopatron, using original data from a US-based satisfaction survey of more than 13,000 customers into the link between high net promoter scores (NPS) and delivery times. Shopatron is (more…)
DPDgroup is to handle all international parcel volumes shipped from Denmark, Sweden, Norway and Finland to the rest of Europe, on behalf of PostNord. PostNord’s customers will have access to DPDgroup’s parcel shop network, which covers in the region of 26,000 locations across 10 countries, handling both collections and returns. DPD’s (more…)
Scandinavia’s largest online skate shop, SkatePro, has won national and international awards for its impressive growth. Focusing on the customer experience has brought the Danish company the prestigious gold award at FDIH’s annual e-commerce award show, and then a silver in the entrepreneur category at the European E-commerce Awards. The company (more…)
Whilst the nature of Britain’s political status in Europe remains an issue of some debate, the dominant position which it maintains over its Continental partners when it comes to online shopping is beyond dispute, according to Orla Shiels, general manager of Parcel Motel – the network of locker locations from (more…)
News last week that the Chinese government is relaxing ownership rules around domestic ecommerce businesses have been closely followed by announcements promoting cross-border trading. Changes to tax laws in China are under way in an attempt to boost spending, as are projects aimed at making the process of international payment (more…)
Electronics retailer Maplin has chosen end-to-end logistics specialist iForce as its multichannel partner. This means iForce will manage all of Maplin’s warehousing needs, and help with the roll-out of a new click-and-collect service. Based at Maplin’s Rotherham facility, iForce will be used to manage nationwide online and in-store replenishment through iForce’s SMART warehouse management system, while increasing (more…)
Amazon is developing a mobile app that will become the gateway to members of the public becoming parcel delivery providers in their spare time. No stranger to stoking up the market with ‘this is the future’ hype and revelations, details surrounding the app – known as On My Way – (more…)
The acquisition of Norbert Dentressangle by XPO Logistics, as reported in April, has now been completed. XPO now holds a 67% interest in Norbert Dentressangle, at the agreed price of €217.50 per share. With more than 52,000 employees in the combined businesses, XPO Logistics is now a top 10 global (more…)
Thanks to a social media competition, running in the US, Amazon has hit upon one way of recouping packaging costs. A piece in the Wall Street Journal reports that Amazon has struck a deal with Universal Pictures and Illumination Entertainment, which will see the online retailer’s packages transformed into yellow (more…)
Same-day delivery specialist, CitySprint, has launched its consumer-focused service, On the dot, offering a one-hour delivery slot and click-and-collect pick-up service. The new service is being launched in London ahead of a wider roll-out across the country, and is intended to allow small and independent retailers to benefit from service levels (more…)
Doddle has signed as a member of DPD’s Pickup network, announced earlier in the year, and launching on 22 June. Doddle launched in September 2014 as a joint venture between Network Rail and Lloyd Dorfman. It has plans to open around 100 stores by the end of this year, and (more…)
Upstart click-and-collect start-up CornerDrop is one of the finalists in the 2015 MassChallenge, competing for a share of £500,000 in funding. CornerDrop describes itself as the “click-and-collect service for everyone.” Shoppers who want to send a parcel to an alternative location with CornerDrop can purchase and activate credits from the company’s (more…)
If you were born in 1980s, 1990s or the Noughties when it comes to delivery the things that light your fire are convenience and choice, says MetaPack – and there’s another in their series of infographics to demonstrate it. A whopping 93% of 25-34 year olds told MetaPack in a recent study (more…)
Argos will today (27 May 2015) open two digital stores in Sainsbury’s supermarkets in North Cheam in Surrey and Nantwich in Cheshire. There will be 10 such Argos-in-Sainsbury’s stores opening this summer, which will range in size from 1,000 square feet to 5,000 square feet. Their locations are: Nantwich; North (more…)
myHermes has unveiled an international shipping service aimed at SME customers and those who trade via marketplaces. According to research conducted for myHermes, 78% of shoppers across the UK, France and Germany have made an online purchase from a foreign retailer. Similarly, in last week’s piece Nine things you should (more…)
So, you think you know Sweden? Maybe you’ve got a secret soft-spot for Abba and you think Volvos aren’t as dull as some people make them out to be. But what do you know about it as an ecommerce entity? Here’s a list of nine facts we think you should know: (more…)
What do UK consumers aged 18-24, also known sometimes as millennials, want when it comes to delivery? Well, perhaps not surprisingly, they want it fast and they want it at their convenience, according to MetaPack who have produced an infographic (below) based on recent research. This demographic has grown up in (more…)
The first quarter of 2015 saw the best “on-time or attempted” rates in the delivery industry, according to the IMRG MetaPack UK Delivery Index. The Index found that 94.6% of orders were delivered within the promised timeframes in March – with the Q1 2015 average standing at 94%. The March (more…)
Norbert Dentressangle is building a new Specialist Services platform at its Bury St Edmonds site, in Suffolk. Last month it announced the opening of a similar centre at its Wakefield site in West Yorkshire. The Bury St Edmunds 55,000 sq ft (5,110 sq m) facility has 16,000 sq ft (1,500 sq (more…)
Parcel firm DPD has won the Queen’s Award for Enterprise 2015 in the Innovation category, for its one hour delivery notification service, Predict. Predict, which was launched in 2010, gives parcel recipients advanced notification of their precise one hour delivery slot via SMS or email. DPD claim it has been (more…)