There is a box sitting on my dining room table. It has sat there for weeks. It’s two cycling jackets I must return to Wiggle. Last week I got as far as printing out the returns labels (only I was out of printer ink on the second so had to (more…)
Last week’s eDelivery Conference was a collection of the latest thinking and trends in the delivery sector. Logistics expert Walter Blackwood was one of the speakers at the event and shared his view about why the convergence of stock is key trend. Meanwhile at John Lewis we heard about the (more…)
The news this week that Royal Mail workers are planning strike action will have set retailers’ nerves on edge. Managing peak is hard enough without the threat that parcels simply won’t get delivered at one of the busiest times of the year. It’s probable that the action will be averted – (more…)
Homebase hit the headlines this week after suspending its home delivery service temporarily. The company is in the midst of a systems and platform revamp and is also changing how it delivers its product ranges so has halted the service whilst it does so. The company is not the only (more…)
We all know fashion shoppers often have an “I want it now” attitude to getting the looks from the catwalk into their hands as soon as possible but Amazon’s one hour delivery from catwalk to consumer took the idea to new heights this week. Whilst it’s not clear how many (more…)
Ok. So I’m going to do it. I’m going to mention the one word we are all trying not to think about yet – Christmas – with the story that Doddle and Cancer Research UK are expanding their click and collect partnership across the CRUK stores in time for the (more…)
Two new studies this week show how important packaging and labels are to customers in terms of their perception of a retail brand. And it also shows many retailers are still getting it wrong. Whether for function or promotion packaging can have a huge influence – especially when it comes (more…)
Click and collect is back in the spotlight this week with the announcement by Sainsbury’s that it is to launch an Argos click and collect service through 100 stores later this year. The move follows a six store trial and further expands the company’s delivery reach as well as continuing to (more…)
Innovation is a rather over-used word but can be as much about finding different ways of doing things than simply something new. Jonathan Smith, CEO at APC Overnight outlines some of the ways things are changing in the delivery world and finds that hiding behind technology isn’t always the answer. (more…)
Same day delivery is a key theme of this week’s newsletter after Sainsbury’s announced a new trial that means it is the first retailer in the UK to offer a collection service in under an hour. The company is trialling a 30-minute service from its Pimlico store in London which (more…)
They may have died a death amongst consumers – remember the hype that was Google Glass? – but in the warehouse environment smart glasses are becoming the new standard for logistics, according to DHL Supply Chain, which has announced the completion of a successful trial of the technology. The company (more…)
Free delivery or fast? Do you know which your customers really prefer? It seems many retailers don’t with a new report this week suggesting the balance is different to what retailers think. It showed that the majority of customers (86%) prefer free to fast and yet retailers believe the majority (more…)
So the school holidays have officially begun and many of us are winding down for the summer, looking forward to a break away and a few weeks of slightly less frazzled activity than normal. I know I’m certainly in need of a holiday. For retailers planning for peak however there (more…)
It’s a tactic that Amazon has led the way on but tying in customers to a subscription-based delivery service that offers them convenience and cost savings whilst for the retailer increasing the propensity that shopper is likely to shop with you again is becoming increasingly popular. Amazon this week revealed (more…)
So did you get involved in this year’s Prime Day, either as a retailer or a shopper taking advantage of one of the many deals the retail giant was offering through its site? We’ll see the results of the sales bonanaza over the next few days but certainly Amazon was expecting big (more…)
The news that Tesco is taking on Amazon with a one-hour grocery delivery service in central London this week shows how intense the battle is between the big players as they strive to meet customers’ impatient needs. Our nation really is turning into a nation of ‘I want it nows’ (more…)
Whilst we are basking in the unusually high summer temperatures many are busy thinking about colder times – with planning for peak currently top of mind for retailers and carriers alike. The news this week then that UPS is to introduce a peak delivery charge to cover the additional costs (more…)
So who guessed that the election result would be a hung parliament? The country as a whole is still trying to understand what that will mean for the UK but this week we have early reaction from the delivery and logistics sector. Despite the uncertainty over the future a number (more…)
Retailers have long been worried about the final mile experience of someone else being in charge of their last interaction with their customers when it comes to ecommerce. Does a delivery driver really understand the importance of customer experience in the same way that a store employee does? The news (more…)
Keeping the customer happy was a theme of last week’s newsletter – as it is many weeks. But how do retailers best do that? In one of a number of opinion articles from industry experts that we have brought you this week MetaPack’s Duncan Licence asks whether keeping the customer (more…)