Retailers have long been worried about the final mile experience of someone else being in charge of their last interaction with their customers when it comes to ecommerce. Does a delivery driver really understand the importance of customer experience in the same way that a store employee does? The news (more…)
Keeping the customer happy was a theme of last week’s newsletter – as it is many weeks. But how do retailers best do that? In one of a number of opinion articles from industry experts that we have brought you this week MetaPack’s Duncan Licence asks whether keeping the customer (more…)
Experience, experience, experience. It’s impossible not to stress enough the importance of the customer experience in today’s retail age. Every element of the customer journey has to be top notch and of course where delivery is the final point then it’s even more important. And yet still it’s failing. In (more…)
In the drive for better delivery convenience, consumers are getting rather lazy. Now – thanks to the integration by a number of carriers – we only need to ask our devices when our packages are to be delivered or whereabouts they are in the delivery process rather than bother clicking (more…)
Last week we ran a story on how DHL Supply Chain was the only logistics firm to be named in the Times Top 50 Employers for Women league table. This week we interview Ruth Waring, founder of Women In Logistics UK, to find out why there is a disconnect in (more…)
We know returns are a persistent headache – the experience for many retailers and their customers is still lacking even for those with the slickest of procedures in place. Making returns as a customer and dealing with those returns as a retailer simply isn’t a great experience. But how do (more…)
The headline says it all. Finding the perfect delivery solution isn’t easy. Retailers, their partners and new disruptors are focusing on trying to find the Holy Grail but are we there yet? Certainly not. Innovators are attracting huge amounts of investment because the investors too realise the importance of getting (more…)
Technology has proved a major theme this week as innovation helps to improve accuracy and allow businesses to better deliver on customer expectations. UPS announced that it was to use beacon technology within its package vehicles in an effort to avoid mistakes that are simply down to packages being loaded on the wrong (more…)
Sustainability is a key target for those in the logistics and supply chain sector and this week’s round-up of news shows just how important it is. Deutsche Post DHL Group has been a key innovator with its electric StreetScooter vans. The company announced this week that it is now rolling (more…)
It’s Wednesday 5th April which means one thing – the start of eDelivery Expo (EDX) alongside its sister event InternetRetailing Expo (IRX), both of which will be held at Birmingham’s NEC over the next two days. Yours truly and the rest of the eDelivery and InternetRetailing staff will be at (more…)
With just a week to go until eDelivery Expo (EDX) and Internet Retailing Expo (IRX) hits Birmingham’s NEC on April 5-6 it’s been interesting in the last week or so to see how crucial the role of logistics and delivery is becoming. It’s obviously a key feature of the show (more…)
Last week it was the turn of the Rt Hon David Jones MP to recognise the importance of logistics to the UK’s future success. Speaking at the Keep Britain Trading conference hosted by the Freight Transport Association he said that a flourishing logistics industry was needed to ensure frictionless cross-border trade can continue. Interviewed by eDelivery.net ahead of eDelivery Expo (EDX) meanwhile speaker Glossybox’s Wioletta (more…)
Last week Deutsche Post DHL Group made a bold pledge with a 2050 target for net zero emissions for its logistics operations. It’s a big ask. The company outlined four key interim steps to hit by 2025 and has already beaten its original deadline of improving carbon efficiency by 30% (more…)
Last week we talked about the need for transformation. At no time before has there been more change and more potential for change in how and where goods ordered online are delivered. The demands of customers are putting huge strain on retailers as they attempt to meet their shoppers’ desires (more…)
A new report that surveyed CEOs in leading retailers around the world suggests that the majority of retailers are investing in digital technology to improve customer experience – with much of this directed at the delivery and returns process. But are they doing enough? The study showed not, with only (more…)
I like drones. I own a drone. I very much think that they are the future here and now – and despite FAA and other governmental reservations about their use, it is almost inevitable that they will find a place in the very near future in the delivery and transportation world. (more…)
Yesterday Valentine’s Day was a reminder of how good things can be when you choose the right partner. Things just work. In a timely opinion piece this week we look at how to work out whether the relationship with your delivery partner is the right one. The piece looks at the (more…)
Customers are expecting more control than ever, as well as a fast and flawless delivery experience, according to Accenture’s Brody Buhler, who spoke at The Delivery Conference last week. He also examined the huge impact he believes that technologies such as AI and increased data analytics will have on delivery (more…)
The Delivery Conference, organised by MetaPack and held yesterday in London, saw a number of new innovations and services launched by retailers and their delivery partners alike as the two work harder than ever to improve the delivery experience for customers. We will bring you a fuller round-up of the (more…)
The recent publication of a new report into congestion in London has some interesting recommendations – including banning personal deliveries to offices in the capital. It’s one of a number of proposals that also include better sharing of click and collect destinations as well as additional consolidation centres in the (more…)