With delivery drivers so central to the overall customer experience ensuring you are using the right drivers, with the right attitude, to deliver your brand to your customers is vital. There is no doubt that it’s an industry that is under intense pressure to deliver. Carriers and retailers are investing (more…)
This week I’ve been mostly loving DPDGroup’s new digital awareness campaign #LawsofDelivery. It features eight 20 second video clips which highlight many of the common problems around delivery but with a funny twist – take the man hopping out of the shower as his parcel arrives for instance. Of course, (more…)
Automation seems to be the name of the game at the moment as this week we have seen more announcements about revamps to warehouse and distribution centre network structures from more high street names moving to greater automation. Following on from Shop Direct’s announcement that it was to close three (more…)
The potential of delivery of goods that you haven’t even ordered yet is a concept that has been discussed for a while but is getting ever closer thanks to the growing use and potential of artificial intelligence in the logistics market. That’s according to a new report from DHL and (more…)
For a growing retailer understanding the right time to add automation to your warehouse is a tricky business. Go too early and the investment won’t be justified. Go too late and you will already be risking bottlenecks, errors and upsetting customers. The topic is the subject of an upcoming ebook (more…)
As we most of us have just endured a traditional bank holiday weekend over Easter (ie wet, wet, wet) it’s a reminder of how much of an influence that the weather can have on retail – both on buying patterns and on delivery. The latest figures from the IMRG MetaPack (more…)
Last week’s eDelivery Expo focused on a number of common themes; the importance of customer choice and convenience; the need to focus on improving delivery services that are already in use rather than getting too carried away with future technology and how to handle returns as just a few. This (more…)
So the day of eDelivery Expo (EDX) 2018 is here at last. The two-day conference, held at Birmingham’s NEC, covers the final mile and operational excellence in delivery and logistics and really is the must-attend conference for anyone in the industry. Coupled with its sister show InternetRetailing Expo (IRX) there’s (more…)
With exactly a week until eDelivery Expo (EDX) and Internet Retailing Expo (IRX) arrives at Birmingham’s NEC, we bring you some exclusive interviews with some of the speakers and panellists at the event in the newsletter this week. With great speakers, interesting sessions and the latest views and predictions around (more…)
So what a week this has been! The beast from the east flew in and was joined by Storm Emma and the results were nothing short of chaos. Whilst the snow is now but a fading memory the impact on retailers’ supply chains and deliveries will still be seen for (more…)
With the eDelivery Expo (EDX) now less than a month away we recently carried out consumer research into attitudes around delivery. The newsletter this week includes some of the findings from that research – including the fact that one in five customers are actively checking the courier company used by (more…)
Kentucky Fried Chicken running out of chicken. It’s unthinkable isn’t it? But that’s exactly what happened after “teething problems” with its new delivery partner was to blame. Whilst not strictly e-delivery related of course the incident shows just how vulnerable supply chains and the technology behind them can be. And (more…)
It’s Valentine’s Day which means it’s time to deliver a little love – literally. This is a day that really does test delivery systems since loved ones will be hoping for those flowers or chocolates at work or that special surprise on the doorstep at home. Apart from flowers and (more…)
Delivery costs and surprises are the biggest reason for cart abandonment, according to latest research. But why? Are retailers really still not getting the message that customers don’t like surprises when it come to delivery? If not take heed now. Offering great prices and great product means nothing if it’s (more…)
Retailers are realising the need to adjust their offers and redefine their formats to suit new methods of collection. The news this week that Inditex is using a pop-up store as a click and collect destination point was therefore interesting. It comes a few weeks after Asda launched a click (more…)
Last week the eDelivery newsletter talked about the need for effective delivery and returns in order to deal with a customer that increasingly assumes free returns are a right rather than a benefit. That theme continues in this week’s newsletter. And it’s little surprise why. Customers are increasingly demanding free (more…)
So how restrained were you in the January Sales? I’ve been uncharacteristically good this year (apart from the second-hand mountain bike!) but new research from CollectPlus claims that half of shoppers are set to return at least one of their clothing Sale purchases for reasons ranging from delayed guilt to (more…)
As the post-festive analysis continues new research published today suggests that on the whole retailers underpromised and over-delivered over the peak period. The conclusion comes from the latest shipping survey by Kurt Salmon. However it also reveals the price that retailers had to pay for such results – with the (more…)
As we return to work and normality after the Christmas peak and New Year celebrations there is one thing on the minds of many retailers – dealing with the returns headache of the post-peak rush and as such it’s the focus of our newsletter this week. Research from LCP Consulting (more…)
So this week the newsletter is full of stories of the impact of last-minute deliveries upon the delivery supply chain in the final run-up to Christmas. National media meanwhile have been reporting delayed parcels as the delivery network comes under its greatest strain of the year. And as I sat (more…)