Editorial: Why delivery shouldn’t have you running around like a headless chicken

Kentucky Fried Chicken running out of chicken. It’s unthinkable isn’t it? But that’s exactly what happened after “teething problems” with its new delivery partner was to blame. Whilst not strictly e-delivery related of course the incident shows just how vulnerable supply chains and the technology behind them can be. And (more…)

Editorial: Why a tendency to overspend in the Sales makes effective delivery and returns more important than ever

So how restrained were you in the January Sales? I’ve been uncharacteristically good this year (apart from the second-hand mountain bike!) but new research from CollectPlus claims that half of shoppers are set to return at least one of their clothing Sale purchases for reasons ranging from delayed guilt to (more…)