Impatient customers and retailers and carriers trying to satisfy them. It’s the continual battle of wills between retailer and carrier as they seek to get the balance right and it’s a theme of the newsletter once again this week. First, we have Waitrose & Partners launching a same-day delivery service (more…)
Another report this week that shows how size really does matter when it comes to delivery. The report, from DS Smith, showed that more than a third of retailers are shipping products in boxes that are twice the size needed. It’s been a common gripe of Amazon customers amongst others (more…)
Customers are becoming more and more demanding about where their parcels are and whether they are being safely delivered and yet it’s something some retailers are missing out on. New research from Sorted suggests that whilst 80% of customers want real-time order tracking 20% of retailers aren’t offering it. At Hermes (more…)
So, the summer holidays are over. The children are back at school and it’s back to life as normal. Of course with the onset of September and the return to normality comes the reality that peak is fast approaching and retailers will be working hard to ensure they are ready (more…)
Following on from our opinion pieces from Debenhams and Doddle on the power of click and collect in our newsletter last week, comes the news that Doddle is now to roll out the service across Debenhams entire estate by Spring next year. It follows the incremental sales that the (more…)
In this week’s newsletter we have two focus pieces on click and collect – looking at how to optimise this particular delivery channel ahead of peak season. In the first we speak to Jay Brown, multichannel lead at Debenhams, on the role of click and collect in his business. In (more…)
Undoubtedly the most interesting story of the week when it comes to delivery has to be the Advertising Standards Authority taking Amazon to task over its one-day delivery pledge for Prime customers. In a story that broke long before the official ASA ruling was published today, the body took Amazon (more…)
Interesting news this week around Walmart and how it is trying to tackle delivery. In June of last year, the company had launched a trial where store staff delivered goods after work to customers. The simplicity of the trial at the time seemed to make sense. Staff were largely delivering (more…)
The power of packaging is a major topic of our newsletter this week with two opinion pieces focussing on its pivotal role. In the first piece Andy Hill, director of Sorted, looks at the inevitable fact that the green focus is likely to once again fall on the supply chain (more…)
With Amazon’s Prime Day results in the company has claimed the most successful promotional event to date, with customers snapping up more than 100 million products from the one million offers that were available for shoppers. The event was a reminder of just how powerful such promotional events can be (more…)
Yesterday saw the culmination of Amazon’s 2018 Prime Day, 36 hours of special deals for customers in a self-generated peak by Amazon itself for those of its customers that have signed up for the Prime service. The event didn’t go without hitches after web outages hit the promotional event. Of (more…)
If you think the delivery experience finishes at the front door then it’s definitely time to think again. When a customer carries a parcel into their home, whether it’s been delivered via their letterbox, handed to them by a courier or picked up from a collection point, the delivery experience (more…)
An interesting revelation this week was the record number of next day deliveries for May, as recorded by the IMRG, as well as the record low for on-time delivery. The company questioned whether customers actually care about next day delivery or whether it’s just something they’ve got used to but (more…)
The latest returns data from Barclaycard this week shows that UK retailers are seeing £7 billion of purchases returned each year. Unsurprisingly the rate is higher for fashion, footwear and accessory retailers and the report highlights the importance of fit for those surveyed. Nearly half of those surveyed said they (more…)
This week Amazon has become the latest retailer to launch installation services in the UK, meaning that customers ordering items such as TVs or white goods can not only get them delivered to their homes but assembled or installed too. Such services are a great value-add for customers and it’s (more…)
Interesting news has come from the autonomous delivery vehicle world this week as the future of retail delivery continues to develop. Starship Technologies has announced new seed funding and the appointment of a new CEO. What’s particularly exciting however is the strength of names of those getting involved in the (more…)
Chinese ecommerce giant JD has become the latest company to offer in car delivery. A number of retailers – including Amazon of course – are already working with the technology as retailers and delivery companies look for new ways of ensuring deliveries are made successfully. Taking to the skies meanwhile (more…)
This week we have an opinion piece special for eDelivery.net with a number of guest columns from industry experts, as well as the latest news from the industry. In the first of these we look at life post Brexit. Many retailers will still be worrying about the implications of Brexit (more…)
One of the biggest stories this week is the news that Tesco is to close its Tesco Direct website in July – and has blamed high fulfilment costs in part for its decision to close. As well as closing the site the company will close its Fenny Lock fulfilment centre, (more…)
The subscription market is one that is proving increasingly attractive for retailers and consumers alike and in the delivery space offers huge benefits. Whether it’s delivery subscriptions that increase loyalty and frequency of visit – or subscription boxes that often persuade shoppers to then trade up to bigger purchases – (more…)