The power of packaging is a major topic of our newsletter this week with two opinion pieces focussing on its pivotal role. In the first piece Andy Hill, director of Sorted, looks at the inevitable fact that the green focus is likely to once again fall on the supply chain (more…)
With Amazon’s Prime Day results in the company has claimed the most successful promotional event to date, with customers snapping up more than 100 million products from the one million offers that were available for shoppers. The event was a reminder of just how powerful such promotional events can be (more…)
Yesterday saw the culmination of Amazon’s 2018 Prime Day, 36 hours of special deals for customers in a self-generated peak by Amazon itself for those of its customers that have signed up for the Prime service. The event didn’t go without hitches after web outages hit the promotional event. Of (more…)
If you think the delivery experience finishes at the front door then it’s definitely time to think again. When a customer carries a parcel into their home, whether it’s been delivered via their letterbox, handed to them by a courier or picked up from a collection point, the delivery experience (more…)
An interesting revelation this week was the record number of next day deliveries for May, as recorded by the IMRG, as well as the record low for on-time delivery. The company questioned whether customers actually care about next day delivery or whether it’s just something they’ve got used to but (more…)
The latest returns data from Barclaycard this week shows that UK retailers are seeing £7 billion of purchases returned each year. Unsurprisingly the rate is higher for fashion, footwear and accessory retailers and the report highlights the importance of fit for those surveyed. Nearly half of those surveyed said they (more…)
This week Amazon has become the latest retailer to launch installation services in the UK, meaning that customers ordering items such as TVs or white goods can not only get them delivered to their homes but assembled or installed too. Such services are a great value-add for customers and it’s (more…)
Interesting news has come from the autonomous delivery vehicle world this week as the future of retail delivery continues to develop. Starship Technologies has announced new seed funding and the appointment of a new CEO. What’s particularly exciting however is the strength of names of those getting involved in the (more…)
Chinese ecommerce giant JD has become the latest company to offer in car delivery. A number of retailers – including Amazon of course – are already working with the technology as retailers and delivery companies look for new ways of ensuring deliveries are made successfully. Taking to the skies meanwhile (more…)
This week we have an opinion piece special for eDelivery.net with a number of guest columns from industry experts, as well as the latest news from the industry. In the first of these we look at life post Brexit. Many retailers will still be worrying about the implications of Brexit (more…)
One of the biggest stories this week is the news that Tesco is to close its Tesco Direct website in July – and has blamed high fulfilment costs in part for its decision to close. As well as closing the site the company will close its Fenny Lock fulfilment centre, (more…)
The subscription market is one that is proving increasingly attractive for retailers and consumers alike and in the delivery space offers huge benefits. Whether it’s delivery subscriptions that increase loyalty and frequency of visit – or subscription boxes that often persuade shoppers to then trade up to bigger purchases – (more…)
With delivery drivers so central to the overall customer experience ensuring you are using the right drivers, with the right attitude, to deliver your brand to your customers is vital. There is no doubt that it’s an industry that is under intense pressure to deliver. Carriers and retailers are investing (more…)
This week I’ve been mostly loving DPDGroup’s new digital awareness campaign #LawsofDelivery. It features eight 20 second video clips which highlight many of the common problems around delivery but with a funny twist – take the man hopping out of the shower as his parcel arrives for instance. Of course, (more…)
Automation seems to be the name of the game at the moment as this week we have seen more announcements about revamps to warehouse and distribution centre network structures from more high street names moving to greater automation. Following on from Shop Direct’s announcement that it was to close three (more…)
The potential of delivery of goods that you haven’t even ordered yet is a concept that has been discussed for a while but is getting ever closer thanks to the growing use and potential of artificial intelligence in the logistics market. That’s according to a new report from DHL and (more…)
For a growing retailer understanding the right time to add automation to your warehouse is a tricky business. Go too early and the investment won’t be justified. Go too late and you will already be risking bottlenecks, errors and upsetting customers. The topic is the subject of an upcoming ebook (more…)
As we most of us have just endured a traditional bank holiday weekend over Easter (ie wet, wet, wet) it’s a reminder of how much of an influence that the weather can have on retail – both on buying patterns and on delivery. The latest figures from the IMRG MetaPack (more…)
Last week’s eDelivery Expo focused on a number of common themes; the importance of customer choice and convenience; the need to focus on improving delivery services that are already in use rather than getting too carried away with future technology and how to handle returns as just a few. This (more…)
So the day of eDelivery Expo (EDX) 2018 is here at last. The two-day conference, held at Birmingham’s NEC, covers the final mile and operational excellence in delivery and logistics and really is the must-attend conference for anyone in the industry. Coupled with its sister show InternetRetailing Expo (IRX) there’s (more…)