First impressions are tricky to shake off once they’ve been formed, so it really pays off to get it right – even more so when it’s your business. For the vast majority of ecommerce despatch operations, the first time your customer meets your business in a physical sense is receiving (more…)
Farmdrop is a UK-based online grocery marketplace that connects consumers with local small-to-mid-sized farmers and producers. The company operates two delivery hubs that enable rapid fulfilment of customer orders with fresh goods. Farmdrop customers browse a web catalogue and electronically place orders for grocery and fresh produce items. The orders (more…)
A new initiative has launched from Amazon that could change the way UK consumers top on on everyday essentials like coffee, razor blades, pet food and washing powder. The Dash Button – a Wi-Fi connected device – has been introduced to bring Amazon’s popular 1-Click ordering into the home. “When (more…)
Moving reptiles around the UK is not a straightforward business, unless you know what you’re doing, of course. Based in Aylesbury, Buckinghamshire, and covering the whole of the UK, Cold Blooded Movements (CBM) is a specialist reptile courier, compliant with DEFRA T2 regulations and offering per-animal-insurance. CBM operates fully-heated three (more…)
Quality in delivery is crucial for business at electronics wholesaler, Berggård Amundsen & Co AS, which ships more than 1,200 parcels a day to customers throughout Norway. Every day Berggård Amundsen delivers electric equipment to installers, power plants and construction sites in Norway. Deliveries, which are essential if its customers are going to be able to do their work. Keeping track of (more…)
Microchipping pets is already common in the UK but from April will become mandatory for all dogs more that eight weeks old. The chip carries owner ID information, and now a UK company has developed pet doors that are operated by pets’ microchips, allowing safe access while keeping unwanted visitors at (more…)
Online eyewear shop, Extra Optical, participates in a RFID pilot project at Bring that is already showing impressive results, including increased traceability, faster delivery and fewer customer service inquiries. Innovation and usability are key words at Norwegian online eyewear shop, Extra Optical, who believes that the best delivery for customers (more…)
Wi-Fi is ubiquitous – and that’s as true now in business as it is in people’s personal lives. Everyone knows what it’s like when the Wi-Fi drops, mostly it’s frustrating. But the more a business comes to rely on wireless devices the more important connectivity becomes. This case study from (more…)
Founded in 1985, Horseware Ireland designs and manufactures riding wear, leisure wear, horse rugs, equestrian products and accessories. With a turnover of approximately €40m, Horseware employs more than 600 people worldwide and has offices in North America as well as factories in China and Cambodia. Its sales, marketing and (more…)
Back in 2002, one man envisioned an interactive high street where large format tablet-like touchscreens would allow customers to browse shops and interact with brands, at any time, day or night. The result was the visualplanet touchfoil. The touchfoil is an optically clear, thin film that is applied to the (more…)
Sunlight boosts your body’s serotonin levels, which is why sunshine is generally accepted as making people feel happier. Unless you’re reading this in the southern hemisphere, you’d be forgiven for feeling that sunshine is in short supply, especially during a typical British winter, or even during summer for that matter. A prolonged lack (more…)
Freight management and contract logistics specialist CEVA Logistics, will host a stock buffer for Italian tyre maker, FinTyre, by storing 90,000 tyres at its TyreCity warehouse in northern Italy. CEVA describes TyreCity as “the sector specific hub fully dedicated to warehousing, handling and cross docking of tyre products.” It is located (more…)
Scottish fashion and footwear retailer, Trend Clothing, is to consolidate order and delivery processing on to a single Zenstores/NetDespatch platform, in an attempt to speed up shipping and reduce errors. Trend Clothing ships between 100 and 150 orders per week throughout the UK and worldwide, via Royal Mail. The NetDespatch and (more…)
Following its ‘logistics Christmas’ and announcement that 54% of all orders placed with the firm are now fulfilled via click-and-collect, John Lewis’s operations director, Dino Rocos, spoke to Emma Herrod, eDelivery’s executive editor, about how its supply chain operation stays ahead of the curve. Online orders at John Lewis account (more…)
The specialist services of Northampton-based premium two-man delivery firm Panther Warehousing, has helped Mattress Online deliver up to 200 mattresses per day, and receive praise for its commitment to the environment. Mattress Online has been working with Panther since January of this year after its previous delivery provider was unable (more…)
Footwear retailer Schuh was featured on the cover of the first print edition of eDelivery magazine, and is ranked top in the Operations & Logistics category of our sister publication InternetRetailing’s Top 500 listing of UK retailers, being the first big name on the high street to offer in-store click-and-collect within (more…)
Football League Championship club, Hull City Tigers has seen an instant 50% reduction in despatch time at its online shop. Prior to integrating IT systems from Retail & Sports Systems and NetDespatch system earlier this year, Hull City Tigers staff, who ship hundreds of items a month, were manually processing orders from (more…)
Nail polish manufacturer, Nailberry, has brought specialist supply chain services operator Walker Logistics in to store and distribute its product range. In addition to supplying salons, spas and high-end retail outlets that stock the Nailberry brand, in due course Walker will also fulfil consumer orders placed via Nailberry’s online portal. (more…)
Established in 1999, the Cotswold Company is an online retailer which sells beautiful, inspirational wood furniture and a wide range of accessories for every room in the house. The company is currently growing at an exceptional rate and will service over 50,000 orders this year. Headquartered in Norwich, the company (more…)
The Entertainer, the rapidly expanding toy shop chain with over a hundred stores, was one of the first retailers to successfully introduce a market-leading “click and collect” service, available for pick-up within just 30 minutes of ordering. This, in addition to it rolling out mobile devices and other new technologies (more…)