Inventory availability: are your omni-channel operations truly profitable?

At first glance, many traditional retailers appear to be delivering integrated omni-channel operations. But a closer look shows that many have simply achieved cross-channel inventory visibility: a stopgap solution at best. Industry experts agree that this isn’t enough to compete in today’s marketplace – the essential goal for serious retailers (more…)

Forget speed – certainty will stop your customers sending stuff back

Have we become obsessed with offering shoppers quickness over quality? For many retailers, time-to-customer seems to have become the most important success metric, and satisfaction levels could be weakening as a result. Vicky Brock, CEO at returns intelligence specialist Clear Returns, outlines a new fulfilment model, one that gets shoppers (more…)