The power shift since the pandemic has meant a shift in control and it’s now consumers, rather than retailers or carriers, who are shaping the new era of delivery, according to Brian Slijp, head of strategic alliances at Sendcloud. The number of parcels shipped worldwide grew by a whopping 27% (more…)
Retailers face three key challenges this peak – with delivery a key feature of all of them, says Patrick Eve, chief commercial officer, Gophr Many retailers have held their breath in the run up to Black Friday 2021: would it be a rapid, early spending spree, or would it be (more…)
With retailers expected to send up to 95% more parcels during peak shipping networks are going to come under intense stress, according to shipping platform SendCloud. It says the biggest impact is likely to be seen on Cyber Monday, where the number of parcels is set to triple according to (more…)
Retailers should consider moving from warehouses to ‘awarehouses’ in order to better meet customer demand for immediate fulfilment, says Akash Gupta, CTO, GreyOrange. Recent surges in ecommerce have caused the demand for delivery immediacy to soar. With more consumers shopping online than ever before, retailers are struggling to cope with the high demands this places on their fulfilment operations, especially with the latest consumer expectations for faster delivery times. (more…)
Owning the delivery experience offers the opportunity for rich customer learnings which retailers simply can’t afford to ignore, says David Grimes, CEO of Sorted. The customer clicks buy. You’ve secured the deal – nice one. Time to kick back and leave it to a third-party carrier to deal with the (more…)
The rise in online sales has caused even greater challenges around returns, making the issue of accurate sizing more urgent than ever, explains Ronen Luzon, CEO of MySize. The seismic shift to online apparel and footwear sales triggered by the pandemic have had such a monumental impact on ecommerce that (more…)
Ryan Higginson, VP & UK/ROI Country Leader, Sending Technology Solutions, Pitney Bowes, discusses the impacts of the UK leaving the European Union and changes to Royal Mail policy. Sending parcels and letters is a critical operation for most businesses. The past year has reminded us just how important these traditional (more…)
Ambeshwar Nath, SVP and Regional Head – Europe, Retail, CPG & Logistics at Infosys, looks ahead to the next evolution of retail logistics. Shopping has become a completely different experience ever since the COVID-19 pandemic overtook our lives. It is no more about choice, convenience, or finding the best product at (more…)
James Khoury, CEO of Zendbox, explores the challenges facing UK online sellers selling into Europe after Brexit. Whilst grappling with a challenging peak and the lingering impact of Covid, online retailers based in the UK with an extensive European presence need to think carefully about how they will keep shipping (more…)
Paul Boyle, CEO of Retail Insight discusses how online grocery has adapted during the pandemic and the continuing vital role of the store. Prior to the COVID-19 pandemic, retail watchers and the media at large were quick to predict the demise of bricks and mortar retail. With a swathe of (more…)
Mark Morley, director of strategic product marketing, OpenText, explores how retailers can ensure supply chain resilience during and after the pandemic. Coronavirus has led to one of the UK’s largest retail resiliency experiments to date, with quarantines, shutdowns and trade disruption significantly impacting supply chain operations for 1 in 4 (more…)
Simon Lewis, head of growth at 7bridges, explores the long-term impacts that Covid-19 could have on the adoption of AI in the retail supply chain. Retail is one of the main drivers behind the relatively lethargic modernisation of the logistics industry. Efficient supply chains have become essential to meeting consumers’ increasingly (more…)
Abi Brodie, VP of sales for ecommerce at DHL Express, discusses how selling cross-border can offer resilience for ecommerce businesses. There is no doubt that the last few months have been an extremely challenging time for many small businesses, but those with an ecommerce presence have found it to be a (more…)
Steve Flanagan, head of client operations at Yodel, reflects on how the logistics industry adapted during different stages of the Covid-19 pandemic. Business braces for a challenge When lockdown loomed back in early March, the uncertainty of the situation meant a lot of businesses were preparing for a worst-case scenario. (more…)
Barley Laing, UK managing director at Melissa, discusses how retailers can improve address accuracy and enhance customer experience through geocoding. As I write this article, the Covid-19 outbreak is ravaging the retail sector. It might be a long time until things get back to a semblance of what they were, but (more…)
Romulus Grigoras, CEO of OneStock looks at how retailers can replicate strategies used in different countries – not only to operate effectively and safely during the current lockdown but be ready for a post-crisis bounce back. Be upfront and communicate with customers clearly A lockdown doesn’t have to mean (more…)
Mike Hancox, CEO at Yodel, discusses learnings from peak and how retailers and logistics companies can apply them throughout the year. For those of us in logistics, the four months stretching from December to the end of March have long presented the most challenges. A sequence of pinch points – (more…)
Jo Bradley, business development manager at Packaging by Quadient, explains the latest packaging automation technologies and how they can help retailers scale up during peak periods. As well as more predictable peaks such as Black Friday and Boxing Day, modern retail is subject to sudden surges in demand as a (more…)
Marcus Jeffery, territory manager for UK and Ireland at Ivanti Supply Chain reflects on peak season and the learnings retailers can carry forward to next year. For many, the beginning of a new year brings with it the return of routine although, for retailers, it brings an eagerness as they evaluate (more…)
Abigail Brodie, VP of sales for ecommerce at DHL Express, discusses the growing importance of sustainable packaging for retailers. Packaging has come under intense scrutiny in the last three years. While the main focus has been on frontline plastics like bottles and carrier bags, the spotlight is moving to other (more…)