Opinion: SaaS, AI and machine learning – the key to effective returns management

JoAnn Martin, VP Retail Strategy at JDA Software, looks at how new technologies can solve the problems of returns management. Consumer behaviour is reshaping retail, ultimately challenging retailers to create enhanced solutions to address their increasing customer demands. Managing returns without compromising the customer experience is certainly one of these (more…)

Opinion: The cost of poor product packaging for online retailers and their customers


Joe Farrell, VP of international operations at PFS, explains the impacts of over-packaging and how they can be avoided. Damages and breakages throughout the ecommerce delivery chain, as a result of inadequate product packaging, is having a detrimental effect on retailers industry-wide. From the moment the product leaves the retailer, (more…)

Interview: Doddle’s Mike Richmond reveals top tips to improve your click and collect offering ahead of peak

Click & Collect

With peak season fast approaching we spoke to Mike Richmond, chief commercial officer of Doddle Parcel Services, for his tips on how to prepare your click and collect services to cope.  ED: Why is the click and collect trend continuing to grow? MR: “Because in today’s tough retail environment it’s (more…)