The pandemic made consumers more aware than ever of sustainsbility and retailers need to react to the new demand when it comes to their packaging, says Gavin Mounce, ecommerce design manager at DS Smith Packaging UK If I had to place a topic or trend as the priority on most (more…)
Having clear, sustainable policies for dealing with returned or excess stock is a must-have for retailers and brands in today’s market, according to Giorgio Vitale, head of EMEA, B-Stock Just as consumer demand leads the course of product development, it also guides the course of product disposal. Today, consumers are likely (more…)
There’s power in early planning and lessons to be learnt from every season in retail. In this piece Mel Tymm, industry principal at Naveo Commerce, looks at what 2021 can teach us about 2022 peak season and why product visibility and smart warehouse solutions are key. UK consumer spending reached over (more…)
This year will be the first time many people across the UK will be celebrating Mother’s Day in person in two years. And although it means hugs are back on the agenda, delivery issues are threatening to spoil any gift plans, says Rob van den Heuvel, CEO at Sendcloud. Retailers are (more…)
With retailers increasingly focussed on sustainability, Simon Batt, CEO of Asendia UK, explains how emissions reporting per parcel, combined with carbon offsetting by shipping partners, will help e-commerce retailers meet their ESG goals Importance is growing around carbon reporting, with the risk of ecommerce retailers racing to find metrics that (more…)
As part of International Women’s Day 2022, Shelley Harris, commercial director at pallet pool provider IPP, shares her experiences of the logistics industry and how she has forged a successful career in the sector Having worked at IPP for over ten years and progressing from manager to director, it’s only upon reflection (more…)
2021 brought many disruptive influences – from the pandemic and Brexit border concerns to the Suez canal blockage and driver shortages. In this piece Rob van den Heuvel, CEO at Sendcloud, predicts how last mile delivery will change in 2022. 1 Revolutionising the last mile thanks to robotisation and new ways of delivery (more…)
The role of the delivery experience is as important as the face to face, instore experience for customers, according to David Grimes, founder of Sorted. Here he explains the power of brands who get this right. The death of high street brands is nothing new, nor is the astronomical boom (more…)
The power shift since the pandemic has meant a shift in control and it’s now consumers, rather than retailers or carriers, who are shaping the new era of delivery, according to Brian Slijp, head of strategic alliances at Sendcloud. The number of parcels shipped worldwide grew by a whopping 27% (more…)
Retailers face three key challenges this peak – with delivery a key feature of all of them, says Patrick Eve, chief commercial officer, Gophr Many retailers have held their breath in the run up to Black Friday 2021: would it be a rapid, early spending spree, or would it be (more…)
With retailers expected to send up to 95% more parcels during peak shipping networks are going to come under intense stress, according to shipping platform SendCloud. It says the biggest impact is likely to be seen on Cyber Monday, where the number of parcels is set to triple according to (more…)
Retailers should consider moving from warehouses to ‘awarehouses’ in order to better meet customer demand for immediate fulfilment, says Akash Gupta, CTO, GreyOrange. Recent surges in ecommerce have caused the demand for delivery immediacy to soar. With more consumers shopping online than ever before, retailers are struggling to cope with the high demands this places on their fulfilment operations, especially with the latest consumer expectations for faster delivery times. (more…)
Owning the delivery experience offers the opportunity for rich customer learnings which retailers simply can’t afford to ignore, says David Grimes, CEO of Sorted. The customer clicks buy. You’ve secured the deal – nice one. Time to kick back and leave it to a third-party carrier to deal with the (more…)
The rise in online sales has caused even greater challenges around returns, making the issue of accurate sizing more urgent than ever, explains Ronen Luzon, CEO of MySize. The seismic shift to online apparel and footwear sales triggered by the pandemic have had such a monumental impact on ecommerce that (more…)
Ryan Higginson, VP & UK/ROI Country Leader, Sending Technology Solutions, Pitney Bowes, discusses the impacts of the UK leaving the European Union and changes to Royal Mail policy. Sending parcels and letters is a critical operation for most businesses. The past year has reminded us just how important these traditional (more…)
Ambeshwar Nath, SVP and Regional Head – Europe, Retail, CPG & Logistics at Infosys, looks ahead to the next evolution of retail logistics. Shopping has become a completely different experience ever since the COVID-19 pandemic overtook our lives. It is no more about choice, convenience, or finding the best product at (more…)
James Khoury, CEO of Zendbox, explores the challenges facing UK online sellers selling into Europe after Brexit. Whilst grappling with a challenging peak and the lingering impact of Covid, online retailers based in the UK with an extensive European presence need to think carefully about how they will keep shipping (more…)
Paul Boyle, CEO of Retail Insight discusses how online grocery has adapted during the pandemic and the continuing vital role of the store. Prior to the COVID-19 pandemic, retail watchers and the media at large were quick to predict the demise of bricks and mortar retail. With a swathe of (more…)
Mark Morley, director of strategic product marketing, OpenText, explores how retailers can ensure supply chain resilience during and after the pandemic. Coronavirus has led to one of the UK’s largest retail resiliency experiments to date, with quarantines, shutdowns and trade disruption significantly impacting supply chain operations for 1 in 4 (more…)
Simon Lewis, head of growth at 7bridges, explores the long-term impacts that Covid-19 could have on the adoption of AI in the retail supply chain. Retail is one of the main drivers behind the relatively lethargic modernisation of the logistics industry. Efficient supply chains have become essential to meeting consumers’ increasingly (more…)