Opinion: The cost of poor product packaging for online retailers and their customers


Joe Farrell, VP of international operations at PFS, explains the impacts of over-packaging and how they can be avoided. Damages and breakages throughout the ecommerce delivery chain, as a result of inadequate product packaging, is having a detrimental effect on retailers industry-wide. From the moment the product leaves the retailer, (more…)

Interview: Doddle’s Mike Richmond reveals top tips to improve your click and collect offering ahead of peak

Click & Collect

With peak season fast approaching we spoke to Mike Richmond, chief commercial officer of Doddle Parcel Services, for his tips on how to prepare your click and collect services to cope.  ED: Why is the click and collect trend continuing to grow? MR: “Because in today’s tough retail environment it’s (more…)

Opinion: The ethics of delivery: Will online shopping be next under the green spotlight?

Retailers are facing increasing pressure from environmental lobbyists. In this piece, Andy Hill, director at Sorted, reveals how this could impact delivery and the supply chain. What do plastic bottles, drinking straws, carrier bags, and disposable coffee cups all have in common? They’ve all been used as physical examples of consumers (more…)

Opinion: How to profit from packaging: 3 ways retailers can think around the box for a better customer experience

Too often retailers ignore the potential of packaging but it’s about more than just a box, explains Konrad Kwiatkowski, marketing manager and co-founder at Packhelp. Despite what the headlines say, bricks and mortar stores still have an advantage over ecommerce when it comes to connecting with the customer. When you step (more…)