A recent survey revealed that the ecommerce giant is struggling to generate loyalty among the newest generation of shoppers, Generation Z (Gen Z). Conor McGrath, head of UK Clients at parcelLab, looks at Gen Z Amazon frustrations and how other retailers can gain from it. Ecommerce in all its forms (more…)
Simon Mardle, principal consultant at Capgemini, discusses some key strategies for cutting costs and boosting service in the last mile. For retailers, the “last-mile” of delivery for online purchases has been a key battleground for some time. Capgemini’s extensive survey, ‘The Last Mile Delivery Challenge’ polled consumers, as well as (more…)
Rob Carle, UK head of sales ecommerce at DS Smith, discusses how retailers can create packaging to protect products in transit and decrease the risk of customer disappointment. For consumers, receiving a damaged parcel is understandably frustrating. With these stories often making the news headlines, its unsurprising that brands, couriers (more…)
Derek Bryan, VP EMEA at Verizon Connect discusses how bringing digital tools to fleet management can reduce delivery times and increase sustainability. The ecommerce industry continues to grow at a rapid rate, with the latest figures from the ONS showing that more than 18 percent of overall retail spending in (more…)
JoAnn Martin, VP Retail Strategy at JDA Software, looks at how new technologies can solve the problems of returns management. Consumer behaviour is reshaping retail, ultimately challenging retailers to create enhanced solutions to address their increasing customer demands. Managing returns without compromising the customer experience is certainly one of these (more…)
Paul Yewman, CEO of PostTag, discusses how inaccurate location data is leading to wasted miles, time and money for online retail and what can be done about it. The transport sector is now the biggest contributor to the UK’s carbon footprint. It accounted for more than a third of emissions (more…)
Joe Farrell, VP of international operations at PFS, explains the impacts of over-packaging and how they can be avoided. Damages and breakages throughout the ecommerce delivery chain, as a result of inadequate product packaging, is having a detrimental effect on retailers industry-wide. From the moment the product leaves the retailer, (more…)
Ittay Hayut, CEO at hoopo, weighs up different connectivity protocols such as GPS and LPWA and how they might enable supply chain IoT. The Internet of Things (IoT) has been heralded as a saviour of the retail supply chain industry for some time. The benefits of product tracking and (more…)
Leanne Hamley, head of talent acquisition and development at Hermes, discusses the company’s processes for finding and investing in the right staff. Buoyed by the phenomenal growth of ecommerce, home delivery companies cannot afford to stand still when it comes to investing in their network of hubs and depots, their fleet (more…)
Teresa Del Re, NE Head of Marketing and Innovation at DS Smith, discusses the importance of sustainable packaging in ecommerce. DS Smith worked with online wine brand Garçon Wines to develop its rectangular bottle which can be posted through a letterbox. Sustainability as a key priority in the retail space (more…)
David Jinks, head of consumer research at ParcelHero.com, talks about the looming– and worrying – prospect of 24-hour deliveries and how to prepare. It’s a thought guaranteed to have logistics managers awake all night: 24/7 night & day shopping and delivery is likely to become commonplace by 2025. Sorry if (more…)
Dr Mohsen Mohseninia, VP of Market Development, Europe at Aeris, explains how asset tracking devices can extend their battery life, delivering significant cost savings. It’s no secret that asset tracking is a smart market in which to do business, with global growth predicted to reach $32.0B by 2024, growing at (more…)
Manish Choudhary, SVP of global SMB products and strategy at Pitney Bowes discusses the value that the internet of things (IoT) can add to fulfilment. By 2020, Enterprise IoT is predicted to contribute $14.2 trillion to the global economy. Powerful technologies, streamlined processes, skilled people and advanced analytics connect across (more…)
What does your company do and what is your USP? PHL is an owner-managed business that has over 15 years’ experience in the ecommerce and order fulfilment industry. We provide first-class affordable warehousing, fulfilment and distribution services tailored to our client’s needs and requirements. Our USP is that we provide (more…)
David Sharpe, senior account director at Exponential-e, discusses how retailers can use the cloud to better enable their store networks. According to the latest PwC report, around 14 shops are closing across the UK every day, as the nation’s high streets face one of the most difficult seasons in half (more…)
Sid Holian, MD at Bis Henderson Group, explains how to meet evolving customer expectations through an agile supply chain. Retailers are facing a new reality and as a consequence supply chains must change. Consumers are becoming ever-more demanding, wanting their purchases faster, delivered as and when they choose and at (more…)
It may still officially be two days away but for most retailers the Black Friday promotions have already started – fuelled both by consumer desire to bag the bargains early but also tactical planning by retailers stretching out the promotion to relieve the pressure on their delivery supply chains. It (more…)
To meet the demands of customers today businesses simply have to have an agile supply chain behind them as Sid Holian, managing director at Bis Henderson Consulting, explains. One of the greatest challenges facing retail businesses today is how to keep the customer proposition attractive yet affordable. Many retailers are (more…)
Keeping on top of your supply chain and logistics operations is vital to help to prevent fraud and other crimes taking place within your business, says Michael Harris, director, financial crime compliance at LexisNexis Risk Solutions. For all its complexity, for all the people hours, route planning, re-planning and deal making, a (more…)
With peak season fast approaching we spoke to Mike Richmond, chief commercial officer of Doddle Parcel Services, for his tips on how to prepare your click and collect services to cope. ED: Why is the click and collect trend continuing to grow? MR: “Because in today’s tough retail environment it’s (more…)