John Taylor, MD at Geoplan, reflects on what retailers can learn from the Christmas period and how geospatial technology can make it easier to manage With the festive season over, retailers are beginning to share their sales figures for the 2019 Christmas period. Next reported a 15.3% rise in online (more…)
Nick Everitt, director of advisory EMEA for Edge by Ascential, draws on research and case studies to explain how retailers can deal with the growing supply chain complexity. Scarcity used to be a sign of desirability. Although Apple can still generate sufficient hype for customers to wait weeks for the (more…)
Retailers are no longer defined by products but their customer journey. Katharine Biggs, UK Marketing Manager at parcelLab, looks at how multi-category retailers can create long-term customer loyalty for themselves and not just the brands they stock, by creating the best customer journey and experience, especially during the busiest Christmas (more…)
Rob DeStefano, senior product marketing manager, industries, at Ivanti Supply Chain, talks about the key importance of supply chain accuracy. The supply chain is the backbone of business operations although it is vulnerable to myriad challenges. At present, we are witnessing a growing demand for accuracy within the industry in (more…)
Katie Woodhead, head of experience optimisation at Attraqt, writes about how retailers can prepare for the challenges of this year’s peak season. The peak trade season is with us and retailers have been prepping for both the opportunities it brings and the challenges it can pose. Despite the continued 18.1% (more…)
By Andy Kaye, CEO, Bis Henderson Group Even if the UK finally leaves the European Union on 31 January, the bad news is, that isn’t the end. In fact, it’s just the beginning of a whole set of changes in trade and other processes that may occur with bewildering rapidity. (more…)
Today saw Ken Loach’s “Sorry We Missed You”, a film about the financial and emotional struggles faced by a delivery driver in the gig economy, released in cinemas. Mark Williams, senior VP of product at People First, talks about how to manage the wellbeing of seasonal temp workers during this (more…)
By Hilary Rundle, Director at Bis Henderson Recruitment The corporate world may be actively pursuing initiatives to improve gender diversity within senior management teams, but progress appears slow. Groups, such as the 30% Club, are pushing for 30% of women on FTSE 350 boards by 2020. However, indications are that (more…)
John Burgess, project delivery director at supply chain solutions provider Balloon One, discusses the ways how to prepare your warehouse for retail promotions in busy periods. When you’re offering seasonal retail promotions, demand for your products will be high, which is great news for your profit margins. But, your warehouse (more…)
Mark Adams, VP of BigCommerce EMEA, comments on what the Royal Mail strike means for merchants and the alternatives they can consider to avoid disappointing sales this quarter. The final quarter is the most important time of the year in the retail calendar. With Black Friday, Cyber Monday and Christmas (more…)
What does your company do and what is your USP? Cygnia Logistics is a third-party logistics partner for ambitious brands that want to grow. We provide ecommerce fulfilment across multiple channels alongside custom packaging, personalisation and tracking services. Our USP is we always say yes; we love solving problems. Which (more…)
Johannes Panzer, head of industry solutions for ecommerce at Descartes, discusses best practices for taking on D2C logistics. Today’s modern shopping experience no longer relies upon a supplier, retailer and customer. Nespresso, for instance, has built its brand based on cutting out the middleman and selling coffee pods directly to (more…)
A recent survey revealed that the ecommerce giant is struggling to generate loyalty among the newest generation of shoppers, Generation Z (Gen Z). Conor McGrath, head of UK Clients at parcelLab, looks at Gen Z Amazon frustrations and how other retailers can gain from it. Ecommerce in all its forms (more…)
Simon Mardle, principal consultant at Capgemini, discusses some key strategies for cutting costs and boosting service in the last mile. For retailers, the “last-mile” of delivery for online purchases has been a key battleground for some time. Capgemini’s extensive survey, ‘The Last Mile Delivery Challenge’ polled consumers, as well as (more…)
Rob Carle, UK head of sales ecommerce at DS Smith, discusses how retailers can create packaging to protect products in transit and decrease the risk of customer disappointment. For consumers, receiving a damaged parcel is understandably frustrating. With these stories often making the news headlines, its unsurprising that brands, couriers (more…)
Derek Bryan, VP EMEA at Verizon Connect discusses how bringing digital tools to fleet management can reduce delivery times and increase sustainability. The ecommerce industry continues to grow at a rapid rate, with the latest figures from the ONS showing that more than 18 percent of overall retail spending in (more…)
JoAnn Martin, VP Retail Strategy at JDA Software, looks at how new technologies can solve the problems of returns management. Consumer behaviour is reshaping retail, ultimately challenging retailers to create enhanced solutions to address their increasing customer demands. Managing returns without compromising the customer experience is certainly one of these (more…)
Paul Yewman, CEO of PostTag, discusses how inaccurate location data is leading to wasted miles, time and money for online retail and what can be done about it. The transport sector is now the biggest contributor to the UK’s carbon footprint. It accounted for more than a third of emissions (more…)
Joe Farrell, VP of international operations at PFS, explains the impacts of over-packaging and how they can be avoided. Damages and breakages throughout the ecommerce delivery chain, as a result of inadequate product packaging, is having a detrimental effect on retailers industry-wide. From the moment the product leaves the retailer, (more…)
Ittay Hayut, CEO at hoopo, weighs up different connectivity protocols such as GPS and LPWA and how they might enable supply chain IoT. The Internet of Things (IoT) has been heralded as a saviour of the retail supply chain industry for some time. The benefits of product tracking and (more…)