72% of UK shoppers now using click-and-collect, but in-store experience lets things down

As the march of click-and-collect continues unabated, more signs are beginning to show that reveal constraints are damaging the customer experience. Last month, the 2016 InternetRetailing report on the UK’s top 500 retailers (IRUK Top500) discussed the prevalence of click-and-collect services – 58% of retailers now offer it, compared with (more…)

Convenience, consistency and confidence: interview with Jan Onnenberg, Liefery

eDelivery editor Sean Fleming caught up with Jan Onnenberg, co-founder and managing director of German same-day delivery specialist Liefery, which is helping pan-European fashion retailer Zalando offer an ultra-fast returns service. I’d agreed to meet Jan Onnenberg at the MetaPack Delivery Conference, earlier this month. In retrospect that was a (more…)