INTERVIEW Pandora chief digital officer on bringing “accessible luxury” to the doorstep

Delivery is becoming an increasingly central way to connect with customers, particularly for those retailers which have traditionally been physical retailers but are moving more online. While in the past retailers could build and retain customer loyalty through strong in-store service, digital customers are more remote. David Walmsley, chief digital (more…)

Q&A: AO Logistics MD David Ashwell on sustainability

AO Logistics

David Ashwell, MD of AO Logistics, the logistics and fulfilment division of online electricals retailer AO, discusses sustainability, recycling and carbon emissions. Comments from this exclusive eDelivery interview will feature in the post-purchase sustainability Deep Dive published in February. How can retailers balance customer demand for faster and cheaper delivery (more…)

John Lewis operations head: “Retailers should think more cleverly about partnerships” for fulfilment

John Lewis operations

Partnerships will be key to ensuring retailers can deliver on customer expectations for fulfilment, according to the John Lewis operations director. Berangere Michel made the comments as part of a wider discussion about omnichannel fulfilment at Retail Week Live on Wednesday (27 March). “There isn’t such a thing as offline (more…)