Research and consultancy firm Apex Insight has published an indepth review of the European parcel locker landscape, looking at local parcel pick-up and drop-off points intended at easing the final mile pressure. In this, our second snapshot of European Parcel Shop and Locker Networks Market Insight Report 2015, we look at (more…)
Research and consultancy firm Apex Insight has published an indepth review of the European parcel locker landscape. The European Parcel Shop and Locker Networks Market Insight Report 2015 report focuses on the networks of locations within the last mile delivery of parcels (typically, local parcel pick-up and drop-off points for consumers and businesses), (more…)
Online shopping has come a long way over the past five years, writes Planet Retail’s retail insights director, Natalie Berg. Websites have been upgraded and mobile-enabled; there are more payment options than ever before, and click-and-collect has become a mainstream option for shoppers. But the one area – and the most (more…)
One of the biggest influences on shoppers in 2015 is the provision of convenient collection points for online purchases, according to retail analysts Planet Retail. With around half of global shoppers looking for convenient pickup points, “click-and-collect is no longer a nice-to-have, it’s now a prerequisite.” Even those retailers that (more…)
Retailing will become more personalised, more collaborative and more socially-influenced, according to new research by Planet Retail. In a report titled The Future of Retail: 10 Trends of Tomorrow and featuring case studies from retailers around the globe, the analyst house warns that retailers have to start preparing themselves for (more…)
On 13 July we ran a story on eDelivery about Yodel’s decision to cap the amount of next-day deliveries it would take on in relation to Black Friday 2015. The cap would be determined by forecasts from and discussions with retailer that Yodel works with. It was move we described (more…)
Today is the day Amazon marks its 20th birthday. When it started life it sold books, via the internet, hoping to gather enough data about its customers that it could eventually start selling them other things that match their interests. Now it’s unleashed a day of promotions that it claims will (more…)
Last week, we featured an opinion article from Roger Sumner-Rivers, MD of ParcelHero, on the topic of the planned sell off by the government of its remaining stake in Royal Mail. In it, Sumner-Rivers put forward the view that the move was broadly positive for customers, but could well open up (more…)
Next-day and same-day delivery services could be becoming extinct, according to research from JDA and Centiro, into the online shopping habits and preferences of more than 2,000 UK consumers. Key findings of the research include: Only 18% of consumers said same/next-day delivery was important; it seems that speed really isn’t (more…)
The eDelivery strapline is ‘fulfilling the multichannel promise’ and that word promise really is of fundamental importance. Shopping online has come a long way and much of the fear-factor that presided over the early days – can I trust this retailer, will I get what I pay for – has (more…)
Sunday 17 May is Norway’s national day of celebration, Constitution Day, making this the perfect time for us to take a look at reverse logistics from the Norwegian perspective. Flexible and easy ways for your customers to return unwanted goods can be your next driver for reduced cost and increased (more…)
The Nordic region is generally perceived to be in a similar state of maturity to the UK when it comes to e-commerce adoption and acceptance. In terms of the choices the shopper makes when it comes to getting the items they’ve purchased, there are some interesting differences, as well as (more…)
There is always the next big thing, no matter what industry, what sector, what region. Click-and-collect was once the next big thing, as indeed was home delivery before that. More recently the industry was left scratching its head at the notion of low-flying parcels, thanks in no small part to (more…)
We’re around 200 days away from Black Friday 2015. While the promotions and dire predictions are still a long way off, planning and preparations are well under way. While there are longer terms challenges around the delivery value chain and shoppers’ willingness to pay for enhanced services, there are also (more…)
An indication that partnerships will play an increasing role in multichannel capabilities has come in the shape of two announcements within days of each other. The first concerns Magna Park based Core Management Logistics, which will now be offering a returns service through ReBOUND, a division of TSB Supply Chain (more…)
On 7 April news broke that FedEx is to acquire TNT Express in a takeover deal worth €4.4bn. Although UPS failed in a similar bid only two years ago, FedEx has said it doesn’t anticipate the European Commission blocking the deal. But of course, only time will tell. But while (more…)
The costs of supporting omnichannel retail are so high only 16% of companies are able to make a profit from it. This stark finding comes from research carried out by PwC on behalf of JDA Software, which spoke to more than 400 CEOs from global retail and consumer goods businesses. (more…)
The pressure to increase the success rate of first-time deliveries is unlikely to diminish any time soon, least of all with 1 billion parcels expected to be shipped out by retailers this year. While click and collect is growing in popularity, as demonstrated by recent news from John Lewis, a (more…)
It is highly unlikely that you missed the news that City Link went into administration on 24 December, a story that broke on Christmas Day via the BBC. Bought by Better Capital from Rentokil for £1 in April 2013, in its last full set of financial results, City Link recorded (more…)
Trading updates from two of the UK’s biggest department stores have confirmed the growing importance of click-and-collect services. In the five weeks leading up to 27 December 2014, total sales for John Lewis were £777M, which was an increase of 5.8% compared with last year, the company said. Online sales (more…)