Almost 70% of of CEOs in the world’s leading 350 retailers are investing in digital technology to improve customer service – and much of this investment is being targeted at delivery and returns, according to a new report “CEO Viewpoint 2017: The Transformation of Retail” prepared for JDA Software, by PwC.
Author Archives: Paul Skeldon
DPD’s YourDPD app gets 1 million downloads in eight months
Just 8 months after its launch, DPD’s unique YourDPD app has chalked up a major landmark with its 1 millionth user download.
MyHermes becomes world’s first company to introduce carbon negative packaging
myHermes has become the first company in the world to offer its customers the opportunity to send their parcels in a carbon negative, 100% sustainable mailing bag. The environmentally friendly product forms part of a new range of affordable packaging launched by myHermes to provide more choice and convenience to (more…)
Editorial: Getting drones off the ground
I like drones. I own a drone. I very much think that they are the future here and now – and despite FAA and other governmental reservations about their use, it is almost inevitable that they will find a place in the very near future in the delivery and transportation world. (more…)
UPS trials drones to cut driver miles and save millions of dollars in rural areas
While Amazon is looking at dropping goods by parachute from drones into your back yard, UPS has joined the drone race in an attempt to make deliveries more efficient and save up millions by cutting driver miles. Using ORION, UPS’s On-Road Integrated Optimization Navigation routing software, a reduction of just one (more…)
DHL Express rolls out On Demand delivery to Sub Saharan Africa to aid international ecommerce
DHL Express has launched an On Demand Delivery for the Sub Saharan Africa (SSA) region. The new service allows shippers and receivers globally to select from a range of standardised delivery options.
Pan-European Halal food specialist Tahira optimises fleet movement with mobile
Tahira Food is implementing the Maxoptra, a dynamic vehicle route planning and scheduling platform to transform its pan-European Halal food delivery operation.
Opinion: How to optimise supply in a new era of connected commerce
The transition from brick-and-mortar to digital is challenging, forcing organisations to rethink their supply chain strategies to facilitate sales on multiple channels. With this comes a shift in trading partner relationships, which requires brands and retailers to work more closely together to manage inventory and process orders effectively. Nick Manzo, Global (more…)
Opinion: Meeting the needs of the most demanding generation yet
Millennials aged between 25 and 30 are the most demanding generation of consumers anyone has had to face (apart from my mother – Ed), but while they may well be annoying, getting it right for them means getting it really right. So how do you do it? Matthew Robertson, co-CEO, (more…)
Opinion: Ready for invisible payments?
Uber has pioneered the ‘invisible payment’, but soon it will be everywhere – and that means delivery and fulfilment will be changed dramatically. Ralf Ohlhausen, Business Development Director at PPRO Group explains “This is not good”, I thought. It was roughly half an hour after the restaurant ordered our taxi. (more…)
Route Genie partnership helps Volo Commerce customers further streamline delivery processes
Route Genie, an advanced carrier management software, has agreed a strategic partnership with Volo Commerce, the multichannel ecommerce technology and services provider, to enable online retailers to modernise and streamline their delivery models. The Volo Commerce platform will now offer an integrated Route Genie enhanced carrier management capability, which can (more…)
Amazon plans to deliver packages in parachute drops from drones
One of the most fun topics in eDelivery for many months has been drone deliveries, but while trials continue in the US and UK and regulators and Amazon battle with how to actually land the things to make the service practical, there may be an alternative. On Valentine’s Day this (more…)
UK-wide survey shows Londoners happiest to share their location data
A UK-wide survey of 2,000 people has found Londoners are the happiest to share their location data with brands, as long as they receive relevant deals in return.
Wearable tech set to boom this Christmas – with long term impact on retail business, believes Samsung
According to research commissioned by Samsung Electronics and prepared by the Centre for Retail Research (CRR), 2014 is set to be the year that the wearables sector begins making a significant economic impact with its predicted value across the UK, Germany, Spain and the Netherlands likely to hit £924.2 million (more…)