Christmas may seem like an age away already but as the Christmas trading results continue to filter through there are still lessons to be learnt over delivery successes and failures and the importance of the supply chain and logistics side of a retailer’s business in delivering the perfect Christmas experience. (more…)
Click and collect services provider Doddle has announced Powered by Doddle, a new click and collect solution that includes software, training, communications and analytics models to help retailers enhance their click and collect experience and drive sales. Doddle’s proprietary software supports a comprehensive set of click & collect (C&C) processes, (more…)
New research claims that retailers lost nearly a fifth (19%) of their customers to rivals over the Christmas shopping period thanks to stock availability problems and unsuitable delivery times. The results come from the third annual JDA/Centiro Christmas Customer Pulse Report (conducted by YouGov). The research suggested that 12% of (more…)
Make sure you’ve noted the date for this year’s eDelivery Expo (EDX) which will once again be co-located with InternetRetailing Expo (IRX). The combined delivery and multichannel event – the only one of its kind in Europe – is free to attend and will take place on 5 and 6 April (more…)
Starship Technologies, which was launched in July 2014 by two Skype co-founders and is building a fleet of autonomous robots designed to deliver goods in 15 to 30 minutes within a two to three-mile radius, has announced $17.2 million in seed funding. The round was led by Daimler AG, along (more…)
Before many of us may have even reached for our stockings let alone started thinking about what Christmas gifts we were going to return CollectPlus has revealed that the UK’s first Christmas return actually took place at 7.08am on Christmas Day. The business said that one CollectPlus customer dropped off (more…)
The United Kingdom Warehouse Association (UKWA) has created a Technology Advisory Board to help the logistics industry better implement technology that will improve processes and operational efficiency. The board will develop and deliver advice and best practise guidance and is the first time that the UKWA has had an internal advisory (more…)
Tesco has revealed proposed changes to its distribution centre network that will reduce the number of Tesco distribution centres from 25 to 23 in the UK and will mean bringing all warehouse operations currently carried out by 3PLs DHL and Wincanton in-house. The company is to close its Welham Green distribution (more…)
Kerry Logistics has continued its European expansion with the purchase of German firm Multi Logistics. The acquisition will add four offices and additional logistics expertise in Germany for Kerry Logistics. This will expand its presence in the country to seven offices, including its regional headquarters in Frankfurt as well as (more…)
An ongoing theme of eDelivery.net in recent weeks has been the need to keep customers happy and meet (and ideally exceed) their expectations when it comes to delivery. Indeed, it’s also the subject of a soon-to-be published whitepaper that we are writing here at eDelivery. But it’s not easy. Delivery (more…)
FedEx Express has revealed that its staff dedicated more than 1,000 hours to charity and fundraising activities for Action for Children last year, raising more than £6,000 for the charity in the process. More than 160 of the company’s UK sales staff gave up their time to help in a (more…)
The role of third-party logistics (3PL) service providers is evolving, with a need to offer an extended range of value-added services that go beyond traditional picking, packing and dispatching functions. Retailers are also pushing their 3PL providers harder than ever. “To stay in the game, 3PLs have to be prepared (more…)
CitySprint is calling on Government to better support businesses such as itself after a recent tribunal case which saw a bike courier who worked for the firm win employment rights. Bike courier Margaret Dewhurst delivered items such as clinical notes, blood samples and prescriptions to a range of hospitals in (more…)
Consumers think about returns during every stage of their shopping journey but do the retailers that they buy from do the same, asks Rick Kirk, sales director at B2C Europe. He says retailers could do more to prevent them. Returns; it’s one word that retailers hate to hear. But unfortunately, it (more…)
Shoppers want retailers to rectify delivery mistakes quickly and efficiently and to compensate them for mistakes, according to a new study. The research, from Voxware, suggests that 28.4% of customers expect retailers to replace items shipped in error with the correct order within two days or less. 37.7% meanwhile expected (more…)
DPD Group has taken full control of ecommerce delivery specialist wnDirect after being a shareholder for several years and working in partnership with the company’s owner and founder Stuart Hill. wnDirect already works with DPD Group businesses in Europe and also provides the network solution for the DPD Direct export (more…)
Costco Wholesale has signed a new contract with XPO Logistics to manage its reverse logistics operations for its network of 28 UK warehouses. The contract will see XPO receive and unload vehicles carrying store waste, handle and load shipping containers with OCC (old corrugated containers) and 98:2 plastic. The company (more…)
So Christmas is over and 2017 is here with us already. Whilst the pressure of peak delivery may have lifted for retailers and their carrier partners alike the challenge now is dealing with the huge level of returns that the Christmas period generates. Yesterday was predicted to be the biggest (more…)
Retailers will continue to improve their fulfilment propositions as one of their main levers to influence sales growth in 2017 but what are we likely to see adopted by the mass market this year? Joanna Perry, head of marketing at Practicology, looks into her crystal ball to find out. Not (more…)
Returns are to hit their highest point today – Tuesday 3 January – with returns of online purchases set to jump by more than 50%, according to the Royal Mail. The figure is against the average number of returns parcels posted per day in December and is based on the (more…)