The challenge of delivery on customer experience and expectation is getting tougher than ever, according to those speaking at The Delivery Conference this week. Opening the conference on Tuesday Patrick Wall, CEO and founder of Metapack, said that retailers and their delivery partners faced a number of challenges – including (more…)
Both Royal Mail and Asda have announced the launch of new returns solutions this week that aim to make the process easier for customers. Royal Mail will launch Labels to Go, a new self-service mobile returns solution in April. It will allow customers who have thrown their returns label away (more…)
The challenge of managing deliveries at peak will remain one of the biggest that retailers will face this year as customer expectations continue to rise. Siobhan Gehin, managing director of Kurt Salmon, part of Accenture Strategy, examines just how long it takes for customers to receive their online orders. Over the (more…)
Irish delivery firm will be a new beast by the middle of this year, Liam Sheehan, sales and marketing director at An Post, told delegates at The Delivery Conference this week. “Currently we are a mail company that delivers parcels but by the middle of this year we will be (more…)
The Delivery Conference, organised by MetaPack and held yesterday in London, saw a number of new innovations and services launched by retailers and their delivery partners alike as the two work harder than ever to improve the delivery experience for customers. We will bring you a fuller round-up of the (more…)
DPD revealed at The Delivery Conference yesterday that the company would continue its innovations of last year by building on its DPD Precise service with the debut of DPD Precise Deluxe, a new service that will launch on 20 February. Integrating into a retailer’s checkout Dwain McDonald, CEO of DPD (more…)
Hermes has become the first parcel company in the UK to enable Amazon Alexa enabled customer tracking of parcels being delivered through its network. Consumers will be able to use voice commands via Alexa-enabled devices such as Amazon Echo or Echo Dot to track their parcel after enabling the skill (more…)
Ensuring you deliver both customer satisfaction and achieve cost-effectiveness in global markets are two of the biggest challenges that retailers face. How to achieve both is therefore the million-dollar question. Speaking at The Final Mile conference on the first day of eDelivery Expo on April 5 at Birmingham’s NEC Nick Fox, (more…)
Luxury retailers were once hesitant to go online but are now embracing ecommerce, and fulfilment is likely to be the next thing in their sights, according to Georges Berzgal, vice president for Europe, global ecommerce at Pitney Bowes. For years, many luxury brands resisted the shift to ecommerce. Their tech-savvy, (more…)
Money Saving Expert.com has run its annual poll to find the best and worst parcel delivery firms, with DPD voted the best for the fourth year running. The survey this year polled more than 11,350 people just after the Christmas and January Sales peak and asked customers to rank the (more…)
Customers are getting increasingly impatient, with next-day delivery services now accounting for almost a third on online retail orders, according to the latest figures from IMRG and MetaPack. The latest IMRG MetaPack UK Delivery Index results show that for 2016 as a whole next day delivery was selected for 31% (more…)
Home goods manufacturer and designer simplehuman has taken management of its warehouse operations in-house, after previously outsourcing to a third-party provider. The company now operates a new, purpose built 103,000 sq ft warehouse in Thrapston, Northants, which employs around 25 people and receives up to 15 container loads of products and (more…)
The recent publication of a new report into congestion in London has some interesting recommendations – including banning personal deliveries to offices in the capital. It’s one of a number of proposals that also include better sharing of click and collect destinations as well as additional consolidation centres in the (more…)
Click and collect service CollectPlus has reported a 25% year-on-year increase in parcel volumes for the October to December Christmas period with record numbers of customers too. More than half a million new customers also used the service during the same period, up 26% on the year before. Avoiding peak (more…)
The role of the supply chain and final-mile delivery in meeting the promises of retailers will take centre stage at this year’s eDelivery Expo (EDX 2017) in April. Retail logistics professionals from brands as diverse as Harrods and Sainsbury’s will be sharing their expertise in the Final Mile conference which (more…)
A new internet of things solution is aiming to take parcel tracking to the next level, with the ability to monitor everything from exact location to the condition of a package in real time. Designed for tracking high-value, fragile and time or temperature sensitive packages the ParceLive device and monitoring (more…)
The publication of a new report on congestion in London has laid the blame in part on personal deliveries by retailers to offices. The report, London Stalling: Reducing traffic congestion in London, has been put together by the Transport Committee of the London Assembly. The report says that tackling the (more…)
The UPS Store is to pilot a new print on demand service that will see the company deliver online print orders to customers within the hour through a partnership with US same day delivery specialist Deliv. The company claims the service is the first of its kind with it now (more…)
By 2030 the impact of online shopping and home deliveries could mean more than half of today’s high street stores will have closed according to a new report from ParcelHero. David Jinks, head of consumer research at ParcelHero, explains why. Last November UK weekly online shopping spending reached the landmark (more…)
Same day delivery may still be small currently but is increasingly proving popular amongst consumers, according to latest research. IMRG recently analysed the rise of same-day delivery over the year. While this faster delivery method accounts only for 0.08% of online orders, it has grown from just 0.02% the previous (more…)