Opinion: Why there’s still room for improvement in delivery packaging

Despite the opportunities for increased profitability and better customer satisfaction retailers are still overlooking the benefits of optimising their packaging when it comes to delivery, says Isabel Rocher, head of ecommerce at DS Smith. As a whole, packaging performance in e-commerce is far from optimised: it hasn’t caught up with the rapid (more…)

Wincanton and ZigZag partner for returns

Logistics firm Wincanton has announced a new strategic partnership with returns specialist ZigZag, as part of the company’s recently announced eFulfilment proposition. ZigZag’s technology allows retailers to grade their returned products, as well as consolidate, refurbish, locally redistribute, recycle, destroy or even resell their stock internationally. Paul Durkin, director home (more…)