H&M is continuing its focus on climate-smart delivery options with customers in the Netherlands, Sweden, Italy and France able to opt to receive and return items using a bicycle delivery service. The company said in its latest results this week that solution was “much appreciated” by customers. It said this (more…)
Evri is opening a new depot in Plymouth which will create more than 50 new jobs. The new site will open in July 2022 on the Parkway Industrial estate and at 60,000 sq ft is almost double the size of the existing depot nearby which has been managed by a (more…)
British based roof top tent business Tentbox has appointed ArrowXL as its delivery partner to deliver 80 Tentbox’s per week to households across the UK. The retailer will take advantage of ArrowXL’s Diary Booking Service, allowing customers to select a delivery date of their choice. Neill Shurville, head of operations (more…)
ASOS has seen a “significant increase” in returns rates in the UK and Europe towards the end of the three months ended 31 May 2022 which it says reflects inflationary pressures on consumers. That in turn has had a disproportionate impact on profitability, it said. Sales are now expected to (more…)
Halfords has admitted that despite an exceptional FY21 which benefitted from the unprecedented demand that COVID-19 lockdowns generated, cycling sales have been more volatile this year. Wider supply chain disruption, industry-specific production bottlenecks and cost of living concerns have all taken their toll. COVID-19 disruption impacted the production of its (more…)
Boohoo says it is continuing to increase sourcing from near-shore markets to reduce its exposure to elevated inbound freight costs, the company revealed in its latest trading statement for the three months to 31 May 2022. It said there had been a 10 percentage point increase in short-lead time product (more…)
WHSmith is to become the first retailer to launch a network of lockers within its stores in partnership with InPost. Traditionally InPost lockers are found in outside locations such as petrol forecourts, shopping centres and supermarkets like Tesco. The lockers will be deployed in WHSmith high street stores across the (more…)
Doddle has launched a range of self-service kiosks that it says offer automated package-less, label-free self-service returns in less than a minute. Customers select start on the touchscreen; scan the return QR code and then place their return into packaging provided. They then take the label printed by the kiosk, (more…)
Abercrombie & Fitch Co has rolled out same day delivery to its UK store locations, including more than 30 Abercrombie & Fitch, Abercrombie Kids and Hollister stores. The company has partnered with Stuart, Gophr and software provider Delivery Solutions to allow customers within certain post codes to receive products the (more…)
Ecommerce shipping platform Sendcloud and payment service provider Mollie have announced a new partnership that they say will smooth the paid returns process. It follows moves by the likes of Zara to charge customers for returns, rather than offer them for free. The Paid Returns offer means that merchants using (more…)
Amazon has revealed that customers in Lockeford, California, will be among the first to receive Prime Air drone deliveries in the US. The company has been working on drone delivery for almost a decade and says the first deliveries will take place later this year. It will then evaluate the feedback (more…)
DHL has introduced 20 bio-LNG trucks into its M&S fleet which will replace existing diesel trucks and deliver up to 80% reduction in carbon emissions when fuelled with bio-LNG and 10-20% with fossil gas. It’s estimated that by using bio-LNG, carbon emissions in the M&S fleet will be reduced by 2,200 (more…)
60% of UK consumers now order at least some of their groceries online, and 16% do most of their food shopping via the internet, according to a new survey from Spryker. The biggest share comes from 35–44-year-olds who spend more than a third of their grocery budgets online. However, those (more…)
Scurri has become the latest company to announce a partnership with what3words to help improve location accuracy for parcel deliveries. What3words has announced a number of new partnerships in recent months, including DHL, DPD and Metapack. This partnership will allow carriers on the Scurri delivery management platform to deliver online (more…)
A quarter (24%) of UK courier businesses don’t understand new licensing rules that came into force on May 21st 2022, according to a new survey. The changes mean that even courier drivers in vans of smaller sizes (as opposed to just large haulage vehicles) taking goods to the EU must (more…)
Royal Mail has brought forward its Net Zero target by 10 years to 2040 and plans to reduce absolute Scope 1 and 2 greenhouse gas emissions by 25% by 2025/26 and Scope 3 emissions by 25% by 2030, from a 2020/1 base year. The company has also announced a long-term (more…)
Asda has added a further 88 stores to its Uber Eats partnership, meaning that Asda customers can now order groceries for delivery in 30 minutes or less through Uber Eats across a total of 405 locations in the UK. The retailer is also expanding the selection of products available for (more…)
Evri has published its first ever Environmental, Social and Governance (ESG) Report, outlining the progress the company has made against its ESG strategy during the 52 weeks of the financial year ended 26 February 2022. The report covers key achievements and performance data, as well as the challenges and opportunities (more…)
B&M will launch an online home delivery service on a limited range of items ‘shortly’, the company revealed in its full-year results announcement this week. The company’s website has previously not been transactional but has instead acted as a footfall driver into stores. However, the home delivery trial will launch (more…)
Ofcom has launched an investigation into Royal Mail’s failure to meet its delivery targets during 2021-22. The company fell behind on targets set by Ofcom to deliver 93% of First Class mail within one working day of collection and 98.5% of Second Class mail within three working days of collection. (more…)