While the weather outside may suggest otherwise, the countdown to Christmas has begun, writes Kiel Harkness, marketing director of UPS UK, Ireland and Nordics. In the run up to this year’s festive season, we can pair a retrospective with a forward-looking lens at what can help retailers ensure a profitable (more…)
As Brazil’s infrastructure strains to breaking point, the Road to Rio could be a rocky one, warnsDavid Jinks MILT of Fastlane International. As the world heads to Rio, Brazil’s overstretched logistics network may be unable to cope with the increased demand. And, despite the introduction of a special ‘Olympics law’ which (more…)
Shoppers have thrown down the gauntlet to supply chain professionals to re-invent the supply chain into a much more agile and responsive capability. In this feature which appeared in the first edition of eDelivery Magazine, Jason Shorrock, retail strategy director at JDA, examines the steps in the omnichannel journey. Today, (more…)
Research released today finds that as much as shoppers like the idea of omnichannel retail, there are still barriers to its wider acceptance by wary customers. Carried out by data analysis and research company, Periscope By McKinsey, the survey found that in-store shopping still dominates (83% US, 77% UK) with (more…)
While it was great to see online sales within the UK grow 17% year-on-year in June 2016, problems with product deliveries are still causing a headache for customers, writes Niklas Hedin, CEO of Centiro. In fact, 53% of UK consumers experienced an issue with an online order during the last (more…)
From ASOS to Iceland, a number of UK retailers are building a customer base on a reputation for free home deliveries. The costs involved mean not all businesses can afford to take this approach, so they must present a different offering which still brings value to customers. This is where (more…)
High street health-food retailer Holland & Barrett has added InPost parcel lockers to its delivery network, as it moves to broaden its range of click-and-collect options. Going live this week, Holland & Barrett says customers will be able to collect their purchases within a matter of seconds, 24 hours a (more…)
Cargo volumes at Schiphol, one of Europe’s largest freight hubs, have grow over the first six months of the year, with a particularly strong April seeing 137,666 tonnes of freight transiting Europe’s third busiest cargo hub, compared to 128,843 tonnes in April 2015, up 6.8% year-on-year. Cargo throughput for January (more…)
The result of the EU referendum came as a genuine surprise to many – including those campaigning most vociferously to leave. Less surprisingly, the outcome has left British business in a state of flux, writes Paul Galpin, managing director of P2P Mailing. The value of the pound has see-sawed since (more…)
Footwear retailer Schuh is one of InternetRetailing’s Top 50 retailers, and features in the Operations & Logistics category of the IRUK Top 500. In the very first issue of eDelivery Magazine, Emma Herrod spoke to Rob Bridle, the company’s head of logistics, about its logistics operations and how he manages the choice and delivery (more…)
The battle between humans and robots has begun – in the delivery industry! Starship Technologies’ new delivery droids are being introduced to the streets of London, just as UberRUSH’s new API for its on-demand delivery services mean businesses can have access to thousands of crowdsourced delivery services built into their (more…)
In this feature from earlier in the year, InternetRetailing’s Senior Researcher Martin Shaw takes a look at the changing dynamics of delivery costs and the expectations on Black Friday. In September 2015’s edition of eDelivery, we looked into how delivery options have changed over the last 12 months for customers (more…)
As we’ve reported in eDelivery previously, at last month’s Nordic Delivery Conference, the use of robot technology in the fulfilment and delivery industry was hotly debated. It’s a technology that affects both logistics employees and online consumers, in both positive and negative ways. How does the logistics industry handle consumers’ demands (more…)
It’s July, a football tournament is coming to a close and the EU referendum results are in – so it might seem slightly illogical to shift the focus onto Christmas. But this is retail, writes Andy Mulcahy, editor at IMRG. The Christmas period has always been the key time for retailers as (more…)
In the early hours of 24 June 2016, it was decided by the British public that the UK would seek to exit the European Union (EU). However, as the dust settles, it is time to think about what this means for those operating in the haulage sector and where we will (more…)
Omni-channel retail is now firmly established, creating consumer expectations of service and availability that retailers’ supply chains have to fulfil. However, multiple pressures now make fulfilling these demands extremely difficult, writes Richard Forrest, EVP of Supply Chain Planning at Llamasoft. These include the expansion of product ranges, whether online, in-store (more…)
In this feature from the eDelivery magazine archive, we interviewed Geoff Taylor, sales director of iForce, who talked to us about Route Genie, the firm’s carrier management platform. eD: Thanks for your time, Geoff. With the launch of Route Genie, iForce is keen to create a level playing field. Up until now (more…)
In the aftermath of Christmas 2014, click-and-collect was said to have saved retailers’ home delivery networks from complete collapse in some cases. In recent weeks we’ve looked at click-and-collect to ask if it could still perform as well under pressure; this seems like the ideal time to look back at how (more…)
The UK ecommerce market has really caught light over the past few years and this ramping up of activity shows no sign of abating. The statistics bear this out with the UK ecommerce market totalling £60bn in 2015 and expected to reach £90bn by 2018. This means our market is (more…)
At the Nordic Delivery Conference 2016, which took place in Copenhagen on 9 June, 600 participants from the ecommerce, logistics, transport and software industry listened to speakers from Silicon Valley to Shanghai in China. The main theme for the conference was competitive delivery, which each speaker had his or her (more…)