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Author Archives: Alison Clements

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Opinion: Time to love the Frequent Fashion Returners says Neil Ashworth

10th October 2016 - 9:56 am
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Rather than balk at online shoppers who buy and return a lot, why not embrace them? They have long term value if your fulfilment and returns systems are up to scratch, says Neil Ashworth CEO of Collect Plus. When it comes to shopping, traditional values are still present in modern (more…)

Opinion: The missed revenue opportunity of e-receipts

3rd October 2016 - 9:22 am
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Email receipts (e-receipts) have an important role to play in multi-channel customer engagement and revenue generation. Ian Tomlinson, CEO of cloud-based retail solutions provider Cybertill explains how e-receipts can complete a delivery service and provide additional opportunities. While e-receipts are the easiest way into a customer’s inbox and can be (more…)

Editorial: Why ‘next day’ is a retail marketer’s dream

next day delivery DHL
28th September 2016 - 11:40 am
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‘Next day’ officially became the most popular delivery choice for British online shoppers this August, according to the IMRG. For the first time in the history of the IMRG MetaPack UK Delivery Index, the percentage of orders using next day (36.7%) as the fulfilment option, pipped the long-running first choice, (more…)

Savvy Boohoo dresses up delivery as a marketing tool

Boohoo fashion
27th September 2016 - 4:04 pm
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Slick delivery is woven into the fabric of Boohoo.com, the fast-growing British e-retailer that offers ‘24/7 fashion’ to style fans around the world. Loved by customers for its fast delivery at competitive prices the company is generating impressive sales and profit growth. A service similar to Amazon Prime launched in (more…)

eDelivery Conference speaker profile: Walter Blackwood of W&MB Consulting

eDelivery conference
27th September 2016 - 10:20 am
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Walter Blackwood has a wealth of experience in retail logistics and ecommerce fulfilment, having worked for both large retail groups and logistics suppliers during his impressive career. Taking to the stage of the eDelivery Conference on 11th October in London, he’ll be encouraging the audience to think about agility – (more…)

DHL Express explains its need for 4.9% parcel rate increase for 2017

DHL distribution hub
26th September 2016 - 10:18 am
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Investment in its network, systems and people is the reason given by DHL Express for rate increases which will come into effect on 1 January 2017. The delivery giant says it will be spending €800m in 2017 to boost services and prepare for future growth in demand. In two separate (more…)

Neil Ashworth of CollectPlus: Why we’re planning more shopping centre locations

collect plus lounge Westfield
23rd September 2016 - 12:19 pm
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Consumers have consistently sought easier and more convenient ways of shopping for the products and services they want. The drive to respond to customer needs has led to a multitude of delivery options, and fulfilment continues to be an important channel for delivering on the customer promise. We spoke to (more…)

Sainsbury’s predicts its grocery deliveries in London will double by 2024

Sainsburys fulfilment centre
23rd September 2016 - 9:50 am
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Planning for massive future demand for its online grocery service in London, Sainsbury’s has opened a purpose built, online fulfilment centre in Bromley-by-Bow. This is being hailed as a milestone in the retailer’s plans to win the battle for online grocery sales in the capital. Nearly 500 people have already (more…)

Opinion: Would e-retailers buy into an ‘Uber of Trucking’?

Road Haulage Association Lorry
21st September 2016 - 1:31 pm
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During RHA National Lorry Week events were held around the country in celebration of our road haulage industry (19 – 24 September 2016). Richard Newbold (pictured below) looks at the issue of HGVs running empty and sees an opportunity, asking, who will be the Uber of Trucking, and would retailers and ecommerce companies climb on board (more…)

Editorial: Learn now to prepare for massive overseas growth to come

international ecommerce growth
21st September 2016 - 10:01 am
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Analysts are clear that turnover growth in UK ecommerce is stabilising as our market matures. The online retail industry is expected to grow by 10.5% this year to reach €173.7 billion (£149 billion). Last year, the British ecommerce industry increased by 11% to €157 billion (£144.74 billion), according to the (more…)

eDelivery Conference preview: Roundtables set for rich learning experience

roundtable debate
20th September 2016 - 4:42 pm
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At the eDelivery Conference this year we’re eager for delegates to discover as much as possible about how to improve their ecommerce fulfilment and delivery capabilities. The event has been designed with learning, knowledge sharing and examining best practice in mind, with speakers from around the world giving insights into (more…)

US and German parcel delivery markets expected to double by 2025

German parcel delivery market
20th September 2016 - 3:38 pm
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The German and US parcel delivery markets are both set to double in size by 2025, according to a new report published by consultants McKinsey. The McKinsey report, entitled ‘Parcel Delivery: The Future of Last Mile‘ also indicates that same-day delivery and instant delivery will then account for more than (more…)

Naked Wines adds InPost parcel lockers to its delivery menu

Naked Wines ecommerce
19th September 2016 - 1:03 pm
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Naked Wines is topping up its service offer by providing customers with an additional delivery option through a new partnership with InPost UK. This means that Naked Wines’ 300,000 subscribers will be able to pick up their order at any of the over 1,100 automated lockers across the UK at (more…)

Copter Express signs up to what3words address system

what3words address system
19th September 2016 - 9:51 am
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Russian drone delivery startup Copter Express has signed to use the what3words three-word addressing platform. The new partnership will mean that the drone delivery company’s customers will be able to locate and specify their pick-up points using their what3words addresses. The Copter Express sign-up is the second drone-related agreement that (more…)

Opinion: Consumers must weigh up time, cost and convenience says Scurri CEO Rory O’Connor

Parcel delivery convenience
19th September 2016 - 9:39 am
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If you’re involved with product shipping on a regular basis, there are three key elements to consider in order to offer a successful delivery service to your clients – speed, convenience and price. So, why are these three elements so important? The answer lies in the fact that different elements (more…)

Retailers missing out on £4.9bn same day delivery goldmine says Stuart

Same day delivery in retail
15th September 2016 - 12:59 pm
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New research has revealed just how high consumers’ expectations of delivery are today, suggesting that 72% would spend more if they could be sure of same day delivery.  The follow up calculation is that the high street is losing out to the tune of £4.9 bn because the most convenient (more…)

Opinion: Five reasons to eliminate paper and mobilise proof of delivery

Scandit proof of delivery
15th September 2016 - 10:33 am
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If you’re looking for ways to cut costs and simplify your e-delivery processes, one option is mobile proof of delivery, says Samuel Mueller, Chief Executive Officer of Scandit the barcode and mobile data capture specialist  Let’s face it: mobile devices are no stranger to the logistics and transportation industry. In (more…)

Editorial: Drones and robots can’t complain or go on strike

Copter Express
14th September 2016 - 11:24 am
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If evidence were needed that the delivery industry is under intense pressure to reduce costs to survive, there’s a truckload of it this week in the national news. Hermes is being investigated by HMRC following accusations of paying self-employed delivery drivers below the minimum wage. Meanwhile industrial action this week by (more…)

eDelivery Conference Preview: Leah Zhang of Alibaba joins the speaker panel

13th September 2016 - 4:20 pm
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China is the world’s fastest growing e-commerce market. With so much interest in the Chinese web wonder, Alibaba, it’s very exciting to have Leah Zhang, the company’s Head of International Business Development on the speaker panel for the eDelivery Conference taking place on October 11th at Novotel West in London. (more…)

Video: Watch the ‘Robovan’ from Starship Technology and Mercedes-Benz

Robovan Starship Technologies
13th September 2016 - 2:14 pm
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Starship Technologies has teamed with Mercedes-Benz to create a prototype van that allows eight of Starship’s small delivery robots to be stored inside a Sprinter van. The ‘mothership van’ was revealed in Stuttgart on September 7th. From a central location the van will be able to unload the delivery vehicles, (more…)

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