Rather than balk at online shoppers who buy and return a lot, why not embrace them? They have long term value if your fulfilment and returns systems are up to scratch, says Neil Ashworth CEO of Collect Plus. When it comes to shopping, traditional values are still present in modern (more…)
Email receipts (e-receipts) have an important role to play in multi-channel customer engagement and revenue generation. Ian Tomlinson, CEO of cloud-based retail solutions provider Cybertill explains how e-receipts can complete a delivery service and provide additional opportunities. While e-receipts are the easiest way into a customer’s inbox and can be (more…)
‘Next day’ officially became the most popular delivery choice for British online shoppers this August, according to the IMRG. For the first time in the history of the IMRG MetaPack UK Delivery Index, the percentage of orders using next day (36.7%) as the fulfilment option, pipped the long-running first choice, (more…)
Slick delivery is woven into the fabric of Boohoo.com, the fast-growing British e-retailer that offers ‘24/7 fashion’ to style fans around the world. Loved by customers for its fast delivery at competitive prices the company is generating impressive sales and profit growth. A service similar to Amazon Prime launched in (more…)
Walter Blackwood has a wealth of experience in retail logistics and ecommerce fulfilment, having worked for both large retail groups and logistics suppliers during his impressive career. Taking to the stage of the eDelivery Conference on 11th October in London, he’ll be encouraging the audience to think about agility – (more…)
Investment in its network, systems and people is the reason given by DHL Express for rate increases which will come into effect on 1 January 2017. The delivery giant says it will be spending €800m in 2017 to boost services and prepare for future growth in demand. In two separate (more…)
Consumers have consistently sought easier and more convenient ways of shopping for the products and services they want. The drive to respond to customer needs has led to a multitude of delivery options, and fulfilment continues to be an important channel for delivering on the customer promise. We spoke to (more…)
Planning for massive future demand for its online grocery service in London, Sainsbury’s has opened a purpose built, online fulfilment centre in Bromley-by-Bow. This is being hailed as a milestone in the retailer’s plans to win the battle for online grocery sales in the capital. Nearly 500 people have already (more…)
During RHA National Lorry Week events were held around the country in celebration of our road haulage industry (19 – 24 September 2016). Richard Newbold (pictured below) looks at the issue of HGVs running empty and sees an opportunity, asking, who will be the Uber of Trucking, and would retailers and ecommerce companies climb on board (more…)
Analysts are clear that turnover growth in UK ecommerce is stabilising as our market matures. The online retail industry is expected to grow by 10.5% this year to reach €173.7 billion (£149 billion). Last year, the British ecommerce industry increased by 11% to €157 billion (£144.74 billion), according to the (more…)
At the eDelivery Conference this year we’re eager for delegates to discover as much as possible about how to improve their ecommerce fulfilment and delivery capabilities. The event has been designed with learning, knowledge sharing and examining best practice in mind, with speakers from around the world giving insights into (more…)
The German and US parcel delivery markets are both set to double in size by 2025, according to a new report published by consultants McKinsey. The McKinsey report, entitled ‘Parcel Delivery: The Future of Last Mile‘ also indicates that same-day delivery and instant delivery will then account for more than (more…)
Naked Wines is topping up its service offer by providing customers with an additional delivery option through a new partnership with InPost UK. This means that Naked Wines’ 300,000 subscribers will be able to pick up their order at any of the over 1,100 automated lockers across the UK at (more…)
Russian drone delivery startup Copter Express has signed to use the what3words three-word addressing platform. The new partnership will mean that the drone delivery company’s customers will be able to locate and specify their pick-up points using their what3words addresses. The Copter Express sign-up is the second drone-related agreement that (more…)
If you’re involved with product shipping on a regular basis, there are three key elements to consider in order to offer a successful delivery service to your clients – speed, convenience and price. So, why are these three elements so important? The answer lies in the fact that different elements (more…)
New research has revealed just how high consumers’ expectations of delivery are today, suggesting that 72% would spend more if they could be sure of same day delivery. The follow up calculation is that the high street is losing out to the tune of £4.9 bn because the most convenient (more…)
If you’re looking for ways to cut costs and simplify your e-delivery processes, one option is mobile proof of delivery, says Samuel Mueller, Chief Executive Officer of Scandit the barcode and mobile data capture specialist Let’s face it: mobile devices are no stranger to the logistics and transportation industry. In (more…)
If evidence were needed that the delivery industry is under intense pressure to reduce costs to survive, there’s a truckload of it this week in the national news. Hermes is being investigated by HMRC following accusations of paying self-employed delivery drivers below the minimum wage. Meanwhile industrial action this week by (more…)
China is the world’s fastest growing e-commerce market. With so much interest in the Chinese web wonder, Alibaba, it’s very exciting to have Leah Zhang, the company’s Head of International Business Development on the speaker panel for the eDelivery Conference taking place on October 11th at Novotel West in London. (more…)
Starship Technologies has teamed with Mercedes-Benz to create a prototype van that allows eight of Starship’s small delivery robots to be stored inside a Sprinter van. The ‘mothership van’ was revealed in Stuttgart on September 7th. From a central location the van will be able to unload the delivery vehicles, (more…)