Scurri has become the latest company to announce a partnership with what3words to help improve location accuracy for parcel deliveries.
This partnership will allow carriers on the Scurri delivery management platform to deliver online orders to unique three word addresses generated by what3words, helping carriers locate exactly where the customers are, rather than just relying on street addresses. The technology is claimed to have the same accuracy levels as that of GPS coordinates.
“The post-purchase process is one of the most important aspects of a customer experience, and delivery is the stage where processes, unfortunately, may go awry, causing frustration and confusion for both the carrier and the customer,” said Rory O’Connor, CEO and founder of Scurri. “While ecommerce is booming, it is an anxiety that many shoppers face, that their package may get lost along the way. what3words gives Scurri’s businesses an added layer of protection, helping provide the best customer service possible.”
Chris Sheldrick, co-founder and CEO of what3words adds: “As online shopping continues to gain pace, so does the expectation for precise and smooth deliveries. With what3words, Scurri can offer its retailer partners, their carriers, and its customers an unparalleled experience. Carriers can better optimize routes, find customers first time and cut out the inefficiencies that create surplus emissions in the last mile.”