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John Lewis targets sustainability with green delivery slots

John Lewis operations

Department store retailer John Lewis & Partners is looking to become more sustainable through a range of new initiatives at its Oxford store, including green delivery slots.

Using an idea piloted previously by Sainsbury’s, John Lewis will allow customers booking home deliveries in store to select an “eco-delivery slot” where a van was already going to be near their home.

John Lewis will also use a new reusable click and collect bag made from recyclable materials. A quarter of orders will be delivered to the shop in these bags, allowing customers to take their order without any additional packaging.

The retailer is also replacing bubble wrap with a new type of recyclable wrapping. It has also eliminated 5p plastic carrier bags, with customers encouraged to bring a bag or buy a reusable one. John Lewis will also reuse and recycle hangers for customers.

John Lewis did not say when or if these initiatives would be rolled out to online customers.

Stephen Cawley, head of sustainability at John Lewis, said: “Our customers have told us they want us to help them reduce their impact on the planet and that reducing and recycling packaging is key for them.

“Our message that we want customers to take away just the product that they love and reduce and reuse the packaging that they don’t will be clearly communicated throughout the shop.

“We will listen to customer feedback on this blueprint before deciding what we should introduce to other shops.”

Read more: John Lewis operations head: “Retailers should think more cleverly about partnerships” for fulfilment

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