Opinion: Free delivery and returns – the snake that eats its own tail

Gary Rohloff, co-founder at Laybuy, explains how so-called free delivery and returns are not such a good deal for the retailer that offers them. Last year the press reported on a growing trend amongst Instagram users who simply buy clothes to wear once for an #ootd picture – then return … Continue reading Opinion: Free delivery and returns – the snake that eats its own tail