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L’Occitane launches same-day delivery in London

L’Occitane has launched a same-day delivery service called Ship from Store in London, with plans to expand it across the rest of the UK.

Working with delivery specialist On the dot, the cosmetics retailer will be able to offer customers a two-hour delivery window between 11am and 6pm on any day of the week.

The technology integrates directly into L’Occitane’s website, allowing customers to opt-in at the online checkout or via a portal on an in-store tablet.

The service will be extended across the rest of its 86 stores in early 2019.

Paco Ribagnac, supply chain director at L’Occitane, said: “Delivery is key in providing an effective 360 customer experience. We want to provide our customers with quick and efficient purchasing solutions.

“By teaming up with On the dot we are able to offer an unrivalled same day delivery service to any address within London, which is taking us to the next level of convenience.”

Santosh Sahu, CEO of On the dot, said: “Today’s retailers need to offer customers a frictionless experience across bricks and clicks if they are to compete against rival online giants. Amazon’s growing monopoly across almost every retail sector imaginable is reshaping consumer expectations, pushing convenience and immediacy to the centre of every purchase decision.”

L’Occitane recently introduced a new system of AI alerts to detect anomalies on its website.

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