UPS has expanded its My Choice delivery update service to 96 additional countries and territories, expanding on the 16 the company initially introduced the service in.
UPS My Choice is now available in regions such as Africa, Asia Pacific and the Indian Sub-continent, Caribbean and Central and South America, Middle East, and Oceania. 48 additional locations were added over the summer and a further 48 are being added in phase two of the rollout which begins this month and is expected to complete by the end of the year.
UPS My Choice updates customers on their delivery status and allows them the option of in-flight change in many locations. “Every UPS My Choice user will have access to e-mail notifications that a delivery is on its way, an alert the day before delivery with a delivery-window estimate, notification that package is out for delivery, and a notification that delivery is completed,” said Nando Cesarone, president of UPS International.
“With this expansion, shippers can benefit from fewer customer inquiries and missed deliveries, while consumers enjoy increased visibility and, in many cases, the opportunity to adjust delivery dates and locations,” he said.
This expansion is the largest since the service was launched seven years ago. The company claims there are now 52 mllion members of UPS My Choice.
In countries where technology allows delivery change options, users can route packages to UPS Access Point® locations, send them to another address or opt for delivery on another day.
Image credit: UPS