Logistics firm Wincanton has announced a new strategic partnership with returns specialist ZigZag, as part of the company’s recently announced eFulfilment proposition.
ZigZag’s technology allows retailers to grade their returned products, as well as consolidate, refurbish, locally redistribute, recycle, destroy or even resell their stock internationally.
Paul Durkin, director home and efulfilment at Wincanton, said the new partnership would help retailers better manage returns, allowing them to repurchase alternative goods more quickly. “In ZigZag, Wincanton has identified a partner with substantial expertise, and a compelling approach to tackling the returns challenge. By integrating Wincanton’s eFulfilment proposition with ZigZag’s technology, we are able to help retailers process and consolidate returns, thereby reducing costs, as well as the burden on their customer service teams,” he said.
Patrick Eve, managing director at ZigZag, said: “With retail customers not just desiring, but expecting, both free returns and longer returns windows, our technology aims to solve a complex and expensive problem for retailers. We’re providing a cheaper and more efficient way for retailers to analyse their returned stock, decide what to do with it and keep their customers happy,” he said.
The news follows a similar partnership between Wincanton and Sorted, announced in March.
Image credit: ZigZag