APC Overnight has launched two new services to allow customers improved tracking and delivery notifications.
The new services include APC Pin Point, a tracking map that allows customers to check on the delivery driver’s progress and see the driver’s latest stop location compared to their own delivery location and stop number. The new service is an extension of the company’s pre-alert service APC Expect which was launched last year.
The company has also launched failed delivery notification tool, APC Called and eCards. The eCard system allows the driver to send an email notification as well as a physical calling card. The updated APC Called tool meanwhile allows customers to reschedule or organise collections of parcels online.
“These two services recognise the importance of an efficient consumer experience to our SME customer,” said Jonathan Smith, chief executive of APC Overnight. “They will deliver improved parcel visibility so that we can offer our customers an even more reliable service. We are also making it easier for consumers to reschedule their delivery, resulting in better satisfaction for our customers,” he said.
The services were initially trialled in April before their launch this month.
Image credit: APC Overnight