CollectPlus has been ranked no.1 in YouGov’s BrandIndex Satisfaction survey in 2017. The survey takes in the views of 52,470 consumers for their delivery experience satisfaction with brands in the sector.
The company also saw 400,000 new customers use the service in 2017 and 13% YoY growth in customers using the Click and Collect service to pick up their online shopping during the October to December peak.
The CollectPlus network recently exceeded 7,000 stores across the UK, and works with 350 retailers including John Lewis, New Look and ASOS.
Neil Ashworth, CEO at CollectPlus and CCO at Yodel, pledged a continued focus on customer satisfaction for 2018. “We are proud to have the UK’s most satisfied customers within the parcel sector, especially given the competitive nature of the industry. We pride ourselves on delivering freedom and convenience, not just parcels, so it is testament to our brand that our customers are so happy with their experiences,” he said.
“In the run-up to Christmas, customers from across the UK relied on the convenience of our Click and Collect service to pick up their shopping around busy schedules. We will continue to put our customers at the heart of everything we do to ensure we maintain our no.1 rank for satisfaction in the parcel sector in 2018.”
Image credit: CollectPlus