DPD says it expects 28 million DPD parcels to be delivered between Black Friday and Christmas Eve this year and that its Your DPD app will be at the heart.
The company has just announced the 2 millionth user download for its Your DPD app, originally launched in May 2016, that allows customers to take control of their deliveries. Its features include a half-hour heads-up push notification, live driver tracking, preferred neighbours, multiple delivery addresses, safe place pictures, delivery between school runs and the option of a second delivery attempt, as the app can automatically notify the driver when customers have returned home.
The company has invested heavily in its network this year, with the opening of six new permanent depots and distribution centres in London City, Leeds, Bristol, Cornwall, Bournemouth and Hinckley.
DPD’s CEO Dwain McDonald said he expected customers to want to be more in control of their delivery experience than ever: “We’re ready for Christmas. As always, we’ve planned every detail and our team has been working on it since January to make sure we deliver a record-breaking peak.”
“With 2 million customers now using the app it does really start to make a difference to the operation. This Christmas will feel very different. More customers will be in full control of their delivery and be able to take advantage of a wide range of ‘in-flight options’ and enhanced features.
“We made our name with Predict, notifying customers in advance of their one-hour delivery slot by SMS and email, but the app is rapidly taking over. It is the perfect platform for us and pulls together all the good stuff we do in one place. But the big plus point is that we can really personalise the service we give people. You define the kind of delivery you want, it’s your safe places, your Pickup shops and your preferred neighbours. That allows us to communicate with customers in a totally different way and give them an even better experience.”
The app is free to download from Apple and Android app stores and DPD has produced a short film to explain how it works: http://www.dpd.co.uk/lp/yourdpd/index.html#video