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Parcelforce debuts flexible service offering for etailers

Less than a week after Royal Mail announced it was courting the attention of eBay traders, Parcelforce Worldwide has launched a service called Parcelforce Select, also aimed at supporting the growing etail market.

Businesses using Parcelforce Select will be able to help their customers greater delivery flexibility, even allowing last minute changes on the day of delivery itself. Customers will be able to select exactly where they want their parcel to go if they know they will be out when delivery is attempted. This could be a specific neighbour, a Post Office branch or a safe place on their property. Customers can also continue to choose an alternative day of delivery if that is more convenient for them.

Parcelforce Worldwide is Royal Mail Group’s express parcels business, and reported a 10% increase in parcel volumes for the first nine months of the financial year.

In addition to its existing notifications, Parcelforce Select will also be able to notify customers of:

– Attempted delivery – when customers are not at home and no further instruction exists,

– Neighbour delivery – advising which neighbour has accepted the parcel,

– Post Office handover – advising customers of the Post Office where the parcel has been left

Customers making returns will get:

– Day of booking notification: confirming the date of collection

– Day of collection notification: a reminder to have the parcel ready

– Collection confirmation, or confirmation if we have been unable to collect – including reasons why

Gary Simpson, Managing Director Parcelforce Worldwide, said: “Parcelforce Select offers a new experience for online delivery. It enables online retailers and other business to give their customers the ability to better manage their parcels after ordering, and even change their mind on the day of delivery. Parcelforce Worldwide is committed to developing products and services to ensure we meet the changing demands of online retailers, other businesses and their customers.”

Parcelforce Select will be available to account customers, enabling them to offer their customers a wider range of delivery options.

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