Shaping your business to take advantage of fit

In an age where retailers want to know everything about their customers – from what they do and what they like to how they shop – it seems ludicrous that they sometimes still don’t know the very basics of what their customer actually looks like, both in terms of their size and shape.

Featuring case studies on the strategies of Henri Lloyd, House of Fraser, Alexandra, Celtic & Co and Plus Size. (more…)

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Are you delivering what your customers want?

With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.

This whitepaper illuminates the issue. By surveying retailers to find out how they believe they are faring and what they’re aspiring to do, and combining it with comprehensive case studies from leading retailers and a clear plan of 10 key actions for the coming year, we provide key insight into how to benchmark and improve your own delivery strategy (more…)

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The growing need for smart e-Fulfilment

Retailers are constantly looking at ways not only to drive efficiencies but also to deliver on their promises and to stand out from the crowd.

As retailers look to improve further on speed, ease and transparency by adopting further smart fulfiment technologies we look at what the best in class are doing from our IRUK and IREU research and also reveal the results of an exclusive survey of more than 150 retailers into their attitudes and thinking around delivery, returns and fulfiment issues. (more…)

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The Power of Packaging: a missed opportunity

This eDelivery white paper, in partnership with Smurfit Kappa, explores how pace-setting retailers and brands are differentiating themselves and driving customer loyalty through innovative packaging in the ecommerce space.

If you want new ideas, and a better understanding of the challenges and rewards of taking a more strategic approach to your ecommerce packaging, then this white paper is a must read. (more…)

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