Omnichannel capabilities are a necessary factor for retailers selling online as well as operating on high streets. Store networks have been going through uncertain times with closures, reformatting and regeneration, kiosks and tablet devices being rolled out by digital teams to store colleagues, and click and collect services bringing in additional footfall and responsibilities. (more…)
An Order Management System (OMS) is the central nervous system; the nerves and fibres that connect together all the silos of a retail business. It distributes the growing data and intelligence that all retailers have about their customers throughout the body-retail and, as such, is the engine for omni-channel growth. (more…)
Customers are increasingly likely to order online rather than buy items on the high street, more likely to shop around with the help of Google and Bing, and more likely to order multiple items before returning those they don’t want. Customers are demanding and expect to shop on their own terms. Retailers need to support this behaviour at the same time as differentiating themselves from competitors. (more…)
As a smaller or high growth retailer, understanding and managing your performance is key but is no easy task. These types of business see constant change especially when on a fast growth journey. But true success ion retail relies on more than just passion and gut, monitoring performance through the analysis of KPIs is vital.
But what are the main KPIs you should be measuring? And how do they show you profitability, or let you know when you’re in danger? This whitepaper – produced in association with Brightpearl and our two sister brands, InterestingRetailing and Tamebay – aims to identify the main KPIs to keep an eye on and explores the ways in which retailers are currently keeping an eye on them. (more…)
In an age where retailers want to know everything about their customers – from what they do and what they like to how they shop – it seems ludicrous that they sometimes still don’t know the very basics of what their customer actually looks like, both in terms of their size and shape.
Featuring case studies on the strategies of Henri Lloyd, House of Fraser, Alexandra, Celtic & Co and Plus Size. (more…)
With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.
This whitepaper illuminates the issue. By surveying retailers to find out how they believe they are faring and what they’re aspiring to do, and combining it with comprehensive case studies from leading retailers and a clear plan of 10 key actions for the coming year, we provide key insight into how to benchmark and improve your own delivery strategy (more…)
Retailers are constantly looking at ways not only to drive efficiencies but also to deliver on their promises and to stand out from the crowd.
As retailers look to improve further on speed, ease and transparency by adopting further smart fulfiment technologies we look at what the best in class are doing from our IRUK and IREU research and also reveal the results of an exclusive survey of more than 150 retailers into their attitudes and thinking around delivery, returns and fulfiment issues. (more…)
This eDelivery white paper, in partnership with Smurfit Kappa, explores how pace-setting retailers and brands are differentiating themselves and driving customer loyalty through innovative packaging in the ecommerce space.
If you want new ideas, and a better understanding of the challenges and rewards of taking a more strategic approach to your ecommerce packaging, then this white paper is a must read. (more…)