Order Management: The Engine for Omni-channel Growth

An Order Management System (OMS) is the central nervous system; the nerves and fibres that connect together all the silos of a retail business. It distributes the growing data and intelligence that all retailers have about their customers throughout the body-retail and, as such, is the engine for omni-channel growth.

Mastering peak and beyond with order management systems

In this whitepaper, produced in partnership with IBM, we will consider how OMS underpins all aspects of making an omni-channel business run and look at where an improved OMS strategy can yield efficiency gains and drive more sales.

Featuring case studies from leading retailers; G-Star, Yoox Net-a-Porter & M&S.


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Download the bite-sized version of the whitepaper


Included in this whitepaper:
  • Impact on the customer: Benefits of implementing an OMS on the customer
  • Impact on operations: What operations can gain from order management
  • Impact on product: What different types of retailers need to consider with OMS based on different ways they have to operate