No retailer wants to disappoint the customer, but the demands on you are greater than ever before, customers want their goods fast and delivered on promise, the business wants to see improved margins and operational excellence.
And that’s just the tip of the iceberg when you’re running an omni-channel business where your customer is crossing multiple channels, is expecting to change an order in flight, not have to pay for delivery and have a seamless return, exchange, and refund policy. Oh, and your next best competitor has just launched same day delivery!
On Wednesday 27th September at 3pm in partnership with IBM, we host a webinar discussing how Order Management Solutions are the ‘secret sauce’ of omni-channel success and how IBM are delivering Enterprise grade Omni-channel capabilities to the Mid Market in months, through their new pay- as- you- grow cloud offering.
Imran Choudhary (Retail Commerce Lead) and Nigel McGrane (Watson Commerce Technical Lead) from IBM will present:
• The changing face of Order Management in the fast and demanding world of Omni-channel
• Customer Success stories from brands who are putting Order Management into the core of their Omni-channel strategy and reaping benefits within months, not years
• How Watson is being infused into Order Management to help brands leverage cognitive intelligence to optimise the balance of supply, demand, and fulfilment
Watson Commerce Lead for UK
Nigel has been in the IT and Supply Chain industry for over 20 years. His experience includes engineering, Project and Product Management roles across the UK, US and Europe. Currently he leads the Watson Commerce European presales organisation working with IBM order management clients across Europe such as Tesco, Burberry, El Corte Ingles, DHL and Marks and Spencer.
UKI Commerce Lead
Imran is the Watson Commerce Lead for the UK. Working over the past ten years with a variety of retailers such as Arcadia, SuperGroup, Beauty Pie, and Halfords. An ex-retailer and software engineer, Imran takes a practical view of building out digital and omnichannel capabilities which drive incremental growth and superior customer engagement.