Editorial: Why delivery shouldn’t have you running around like a headless chicken

Kentucky Fried Chicken running out of chicken. It’s unthinkable isn’t it? But that’s exactly what happened after “teething problems” with its new delivery partner was to blame. Whilst not strictly e-delivery related of course the incident shows just how vulnerable supply chains and the technology behind them can be. And (more…)

Seko Logistics opens second largest operation in Europe in Amsterdam

Seko Logistics has opened its second largest operation in Europe at Amsterdam’s Schiphol Logistics Park. The new 80,000 sq ft facility is twice the size of SEKO’s previous locations in Amsterdam and brings its entire service offering under one roof for customers using SEKO’s cross-border ecommerce, omni-channel and international transportation (more…)

Opinion: How to minimise lost profits and maximise customer satisfaction with returns

There are huge opportunities for retailers to reduce the money they lose through returns by improving the process, says Andrew Tavener, head of marketing at Descartes. Online retailing has expanded rapidly, the growth of the Internet and advancements in delivery capabilities has seen many small businesses take advantage of this, (more…)

Retailers need to better personalise the delivery experience, says Photobox

Retailers need to better personalise the delivery experience whilst carriers need to work together more closely, says Quinten Francken-Bosman, group shipping and procurement director of Photobox. Speaking at the recent Delivery Conference she said that localising the experience helped with customer experience and could be as simple as boasting about (more…)

Opinion: High value eCommerce: the tips and tricks logistics need to champion

As demand for high-end online shopping grows, Nick Cullen, managing director, DX Express explains why the logistics industry must take responsibility for delivering a superior service. The days of using online shopping to purchase small, low-cost items are fast fading; the boom in ecommerce means that increasingly, shoppers seeking convenience are hunting deals (more…)