Global returns management platform ReBOUND has appointed Vicky Brock, founder of Clear Returns to its senior leadership team where she will focus on developing the company’s returns intelligence solution and building commercial relationships with key retailers.
The company recently launched an international partner development program to set a worldwide standard for retail returns earlier in the year.
“I founded Clear Returns to solve a problem I experienced as a shopper,” said Brock. “Whenever I returned items I found the experience overwhelmingly off-putting. Very few retailers seemed to take the process seriously or weren’t interested in ‘keep optimisation’: working to help customers buy the right products first time. From my perspective, ReBOUND’s network, technology and data insights places it perfectly to help retailers fix this often poor consumer experience. I’m delighted to have joined the team,” she said.
Brock said her focus would be on developing the company’s data tool. “I am particularly excited about ReBOUND’s new insights and intelligence tool which taps into both retailer and logistics data; it has great potential to enable retailers to optimise their returns,” she said.
Graham Best, CEO of ReBOUND, said he was pleased that Brock was joining the team. “Vicky has an enviable reputation in our industry and we couldn’t be happier to have her join the leadership team. We share the idea that retailers have to start looking at returns as a key brand offering rather than a mere operational expense,” he said.
Image credit: ReBOUND