Ocado plans to further build on its delivery success the company has pledged. In its latest full-year results, published yesterday, the company said it continues to be market leading with a delivery punctuality of 95% in 2017, compared to 94.9% the year before, and order accuracy of 98.8%.
The company is now delivering an average of 263,000 orders a week – with 296,000 at peak. It said that although the average order basket value declined slightly to £107.20 this was in part thanks to the influence of an increasing take-up of Ocado Smart Pass, as well as increased ordering on mobiles, both of which have led to smaller baskets being ordered more frequently.
The company was also the first UK grocer to develop and enable Alexa voice-activated capabilities in 2017 and will open its fourth CFC in Erith in the middle of this year.
“Our unrelenting focus on our customers in the UK has delivered 12.4% growth in retail revenue and further significant market share gains as well as a 4.5% increase in Retail EBITDA,” said Tim Steiner, CEO of Ocado. “We have ramped up capacity in our revolutionary CFC at Andover, which opened at the end of 2016, and prepared the way for the opening of our fourth CFC, in Erith, this year.”
“Now is the time to take advantage of our growth opportunities. We will invest to ramp up our new solution in both Erith and Andover and to have the right resources in place to meet growing demand for the Ocado Solutions offer. We believe that taking advantage of these international opportunities now will make our virtuous cycle turn faster in the years ahead and we expect that to translate into higher returns on capital. We look forward to our future opportunities and challenges,” he said.
Image credit: Ocado