Fashion group Inditex is piloting a new click and collect solution in its Zara store in A Coruna, Spain which aims to improve the parcel pickup experience for customers.
The solution has been developed by Estonia based company Cleveron whose new parcel pickup terminal is called CleverFlex. The robotics based parcel terminal can be integrated into a store environment and can accommodate more than 2,000 parcels. The company claims it is also capable of learning from past usages to ensure it optimises its workflow to make the parcel pickup experience as smooth as possible.
Cleveron’s chairman Arno Kutt said his company and Inditex shared the same ultimate goal: “We have a common interest – to enhance customers’ omnichannel shopping experiences and develop cost-effective click and collect pickup solutions. First results show that we can set high expectations,” he said.
Image credit: Cleveron