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Hermes promises guaranteed Christmas delivery or it will refund delivery

Hermes is repeating its money back delivery guarantee for Christmas for the fifth year in a row, with a pledge to deliver all purchases before Christmas day otherwise a delivery charge refund will be made.

The initiative applies to each individual parcel entering the Hermes network, with a UK mainland address, by 23.59 on Thursday 21 December and means that at least one delivery attempt will be made to ensure consumers receive their purchases before Christmas, or else Hermes will refund the delivery charge.

Martijn de Lange, managing director at Hermes, said: “Planning for the peak season is a year-long process and we use this time as an opportunity to consistently strengthen our network to ensure our customers receive the best levels of service. This includes the recent opening of our £31m Midlands Super Hub in Rugby, which can process in excess of one million parcels a day. We have full confidence in the capability of our network and we are therefore happy to make this guaranteed commitment.”

Image credit: Hermes