APC Overnight, the UK’s largest network of independent delivery specialists, has launched two new products for its SME customers to improve the experience for both them and their customers.
The first is APC Direct app, a mobile booking and tracking app, and APC Expect, a pre-delivery notification service.
The APC Direct app allows customers to book and pay for parcels directly via their phones on the APC Direct service, and also enables full tracking of any parcel sent via The APC Overnight network. The app is currently available for iOS smartphones, with the Android version planned for release in May.
APC Expect, which is powered by Blackbay’s Delivery Connect, is a pre-delivery notification product that provides customers with information on their delivery ensuring that consumers can now receive a confirmation text or email of their two-hour delivery window – a functionality SMEs had previously missed out on.
Jonathan Smith, CEO of APC Overnight, said: “At APC Overnight, we absolutely recognise that the needs of the consumer are important to our SME customer base and their growth plans. The introduction of these new products demonstrates our continued commitment to provide SMEs with increased options and flexibility for their business and consumers. Coupled with our strong reputation for excellent service, these enhancements will enable our customers to focus on growing their business, supported by APC Overnight”.
Image credit: APC Overnight