Hopefully after our second eDelivery conference earlier this month you are busy digesting all the information, advice and thoughts from the event to look at how to improve delivery within your business.
But we also wanted to remind you that if there are any sessions you missed – or any that you just want to be inspired by again – then videos will be on site shortly for you to catch up.
The conference, the second in the eDelivery Conference series, brought together hundreds of supply chain, operations, logistics and delivery specialists for the day at London’s Hammersmith Novotel to hear from leading industry lights from the likes of Argos, Sainsbury’s, Royal Mail, Amazon UK, Mothercare, Intershop, M&S, John Lewis, Wayfair, Ocado, Sky and FedEx Cross Border.
The conference kicked off with a packed plenary session, led by two of the biggest multichannel retail companies in the UK, on “The Strategy”, the inner workings of the retail boardroom and the shifting role and image of the logistics industry within the digital commerce landscape.
In the sessions Ben Farrell, head of central operations and transport at John Lewis, talked about the changes the company experienced this year, the pressures entailed to operations, the importance of channel cross-over and the need for ocollaboration between commercial and logistics departments.
On a similar note, Katie McQuaid, director of fulfilment at Amazon UK, discussed the growth of Amazon Fulfilment across Europe and highlighted how customer demands have changed over the past year and the constant need for experimentation and innovation within the industry to satisfy these new demands.
The day was of course themed around practicality, with the conference streams later divided into availability and experience, as well as including plenty of heated discussion going on in the 10 interactive roundtables we held.
These new sessions allowed attendees to sit across the table from industry experts and have a closer discussion over the strategic, operational and trading aspects of their own businesses. They included moderators such as Greg Bacon, senior development manager and home delivery CX at Sainsbury’s and Argos, analysing the benefits and pitfalls of same-day delivery; Paul Johnson-Barnett, head of distribution at Barbour, discussing how to take fulfilment and delivery abroad; and, Kamal Bal, head of online performance at M&S, sharing strategies to put customer experience at the heart of online
As we’ve said all the videos from the presentations as well as the slides used by the speakers will be shared soon at www.edeliveryconference.com where visitors can also register their interest for the 3rd eDelivery Conference on 11th October 2017. If you can’t wait that long then don’t forget the eDelivery Expo, co-located with the InternetRetailing Expo on the 5th and 6th April at the NEC in Birmingham.
In the meantime perhaps let us know some of your favourite sessions from the event and we will write them up on here too.