Customer

B2B delivery case study: Norwegian electronics distributor Berggård Amundsen

Quality in delivery is crucial for business at electronics wholesaler, Berggård Amundsen & Co AS, which ships more than 1,200 parcels a day to customers throughout Norway.

Every day Berggård Amundsen delivers electric equipment to installers, power plants and construction sites in Norway. Deliveries, which are essential if its customers are going to be able to do their work. Keeping track of orders and deliveries is essential across its network of 25 service centres and 80 shipping routes.

Rolf Inge Danielsen is logistics director at Berggård Amundsen and explains how the company quality assures its deliveries: “We use several different carriers, who drive up to 80 routes each day from our main warehouse. In addition, we also use carriers when delivering goods from our 25 service centres throughout Norway. With so many different carriers, it can be very time consuming to track shipments without a system that gathers all tracking data in one place.”

Berggård Amundsen uses delivery management specialist Consignor’s platform to manage the end-to-end process.

“With Consignor we don’t waste time entering and finding data as well as tracking parcels in different systems. Consignor is integrated both to our WMS system, Astro, which is used at the main warehouse and to our ERP system, M3, that our 25 service centres have access to. This improves our track & trace and allows all Berggård Amundsen employees to track all deliveries throughout the group.”

In addition to using many carriers, Berggård Amundsen also delivers goods in a number of different ways, which Consignor also supports. Berggård Amundsen uses Consignor for shipments between the main warehouse and service centres, for shipments from the main warehouse to customers, and from the service centres to customers.

In addition, Berggård Amundsen uses Consignor to track shipments that are sluiced through the main warehouse without being registered in the WMS or ERP system. Consignor prints a label for these shipments and sends an email to the receiving service centre that the parcels is on its way.

Supporting future plans via the cloud

Berggård Amundsen uses Consignor Portal and Scan App for tracking shipments. The portal is a cloud-based service that is continuously updated with tracking information from the carriers and service centres that use Consignor’s free scanning tool, Scan App, to scan and update the shipment’s status. Berggård Amundsen’s service centres use Scan App to register the parcels that customers collect off the shelf at the service centres. In addition, drivers can use Scan App to send detailed information about deliveries to Berggård Amundsen’s Consignor Portal.

Rolf Inge Danielsen is an advocate of using an end-to-end solution that streamlines the order-to-delivery process and captures valuable data at every step in the process.

“With Consignor, we gather everything regarding shipments in one overall system: shipping methods, carriers, tracking, documentation and reports,” he says. “The amount of shipping history we have in the portal serves as an informative basis when we need to assess new carriers.”

“Moreover Consignor is a very flexible system with a support department, where there is always the will and wisdom to find a solution to what we need. And with the constant development of the software, which benefits all platform users, we have a solid delivery basis for the future.”

 

 

Image credits:
  • Consignor, Editorial use only.